Shop Page Disappears Periodically
-
Hi,
We’re experiencing an issue where our Shop page disappears periodically from the website. It only reappears after we go to Settings → Permalinks → Save Changes (reset permalinks).
The issue happens repeatedly — after some time, the Shop page stops working again until we manually reset permalinks.
Could you please check and help us find the cause of this issue?
Thank you,
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Also, clarify how often it happens. Are there any particular steps we can perform to reproduce this?
Thank you in advance
its active website so It will be hard to disbale all plugins, I can give u admin access and u can check it with yourself I think.
This happens every few days, I can’t tell you exactly.
In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
Kind Regards
Hello,
Please apply the patch 688760 in the Dashboard, under the WoodMart section, and then click on the “Patcher” button. Additionally, install the “WP Activity Log” plugin temporarily. If this issue persists, kindly contact us so we can review the log.
Best regards
for exemple just open this link in incognito mode and u will see what I mean
https://remixd.co.uk/shop/
Please continue observing on the staging website where you applied the patch and installed the plugin. Let me know once it happens again.
We still have the same issue on this website remixd.co.uk shop page still dissaperad
I don’t understand how we can identify the problem if it works fine on the staging site, but the same issue keeps repeating almost every day on the live site.
In this case, we need you to disable plugins, apply the patch and install the log plugin so we can investigate the issue on the main website.
but if we dissable all plugins how u investigate the issue if this was some plugins problem?
If the problem is related to any of the installed plugins you would need to enable them one by one to see which one causes this issue. But as we can see, since it doesn’t happen on the staging website it is likely something not related to the theme itself.
I think its not right, because when we created staging website in that moment issue was still there and when we made staging website on the stage website shop was normal but on the main website shop was hidden ( i mean when we moved site it automatically returnet shop on staging web, when main website doesnt had shop page)
Anyway, we can’t find out what is wrong without the possibility to test this on your website properly. Please apply the patch and keep all other plugins temporarily turned off. Make sure that the activity log plugin is turned on.
You didn’t quite understand — if we start deactivating plugins one by one and observing the issue, this process will take at least a month. That means the website would be down for an entire month.
For example, if we deactivate Elementor for just one day, the shop page might disappear only after a few days, so Elementor would have to stay deactivated during that whole period — making the website non-functional.
The same would happen with every other plugin.
Isn’t there any other way to diagnose this?
What if we install WP Activity Log on the main website — would you be able to monitor the issue that way without deactivating plugins?
OK, let’s try to investigate it without plugin deactivation for now. Please apply the patch and install the log plugin. Contact us once it happens again.
everythings done, now shop page is visible but we can observe it , waiting for your response
thanks
OK, please contact us once the shop page disappears again so we can check the website logs and see what is wrong.
Its dissapeard can u please check
but in staging web shop page still normal so its some plugin conflict
Hello,
As we can see, you have a shop page on your website and it works without any problems. Could you please clarify what is wrong now?
Kind Regards
now its still dissapeared
https://remixd.co.uk/shop/
I’m not sure what you actually mean. When I open this page, the shop and all products are displayed correctly. Here is a screenshot https://gyazo.com/ae70027397fee88c2c41612f2687c5d1
its from my side incognito tab cache cleared idk
thats what I said it has problem, on staging website its been almost 1 week and shop page never dissapeared like main website
Attachments:
You must be
logged in to view attached files.
hii any news??? now it shows shop page without any touch, we already instaled wp activity log, u cant see if something happened?
We tested your shop page in various browsers and didn’t encounter any issues. It seems like you had a cache problem on your website. Your shop page was always accessible, and there’s nothing in the log to indicate any problems.
Hi we still have this problem its not about cache or soemthing bevcause many user report4ed about this, how we can solve this problemm??? This problem is hurting us financially, the shop page disappears almost every day.
Attachments:
You must be
logged in to view attached files.
Hi,
We checked your website, but we still couldn’t observe the problem. As soon as this issue reappears, please inform us and provide FTP access to the site. Also, for a more detailed check, we will need permission to temporarily disable plugins and switch to the default theme.
Kind Regards
.
