Products not adding to the cart
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When I’m on product page and pressing “add to cart” Shopping cart appears with “No products in the cart.” – Return to Shop. Can you please help me resolve it?
on the Shop page and Categories shop I can add item to the cart but not from particular product page.
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Hello,
I have visited your site and add the product to the cart and it is showing fine in the Shopping cart widget:
See Screenshot for clarification: https://postimg.cc/5jrtZQQD
Check back your site after completely clearing the site cache/browser cache and check the issue. If you have any questions feel free to contact us.
Best Regards,
Yes, you can add a product to the cart only if you previously logged in. Without login, a guest can’t add any product to the cart.
Can you please check it without login? thanks
Hello,
I have checked your site without logging in, and it is working fine.
See Screenshot for clarification: https://postimg.cc/1gJLymTk
Please clear your site cache, browser cache, and check the site in incognito mode / another browser to confirm if the issue persists.
Best Regards,
Hi!
Thanks for your reply.
If you will check particular product page and try to add product to the cart from it is own page it won’t work. Can you please check it?
I’ve cleared all cache and tried same in Incognito mode also and from couple other devices.
Attachments:
You must be
logged in to view attached files.
Hello,
Please share the product page URL where the issue persists, so I can check the issue directly and provide you with a possible solution.
Best Regards,
Sharing a video, where you can see this problem in action
Hello,
Please try to update the new version of the theme “WOODMART WordPress NEW: 8.3.4 RELEASED”, update the required plugin, and check the issue: https://xtemos.com/docs-topic/update-the-theme/
If the issue remains, please try the following steps:
- Clear and temporarily disable any server-level cache if you are using it.
- Temporarily disable CDN if you are using it and check the issue.
Best Regards,
.
