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Out of Stock Query and Products Issue

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  • #691517

    Hello Team,

    When enabling the option “Hide out of stock items from the catalog” in WooCommerce inventory settings, the “Result Count” query calculated wrongly the results explained in the cases below:
    1- It shows a number different than the number of actual products like: “Showing all 10 results” but there is 9 products shown or more or less.
    in this link: “https://freeshoplebanon.com/product-category/kitchen-category/storageware/lunch-boxes/” for example it states “Showing all 51 results” but actually there is “39 items” visible!
    2- Sometimes it hides in stock products and also shows the result count wrongly.
    Note that all the products are in stock for sure and they are all visible and published. And when disabling the option everything is back to normal. I added a screenshot for the case.
    I tried the new option “Show “Out of stock” products at the end” and it works fine for me, but I prefer having the ability to hide the products.

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    #691759

    Artem Temos
    Keymaster

    Hello,

    We’ve enabled this option on your website to conduct a test and observe whether this issue arises with the default theme as well. It appears to be a WooCommerce problem. Please refer to its documentation or contact support for assistance.

    Here are the screenshots:
    https://gyazo.com/cfd3d8c32564ecb71b323166ec1bcdea
    https://gyazo.com/4733f00a05f13f980032c120338e6078

    Kind Regards

    #691770

    Hello,

    Thank you, I’ll reach them and be back if needed.

    Regards

Viewing 3 posts - 1 through 3 (of 3 total)