Home Forums WoodMart support forum Enable sticky column no longer works in WP Bakery after updating the theme.

Enable sticky column no longer works in WP Bakery after updating the theme.

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  • #692854

    OurBestFriend
    Participant

    After updating the theme, the Equal Height and Enable sticky column functions no longer work. The areas are no longer scrolled down with the edge of the screen. Please help me or apply a patch that fixes the problem. Thank you.

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    #692857

    OurBestFriend
    Participant

    WP Bakery Version 8.7.1
    Woodmart Version 8.3.3

    #692924

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    To fix this issue, try to add the following code snippet to the Custom CSS area in Theme Settings.

    .vc_row-o-equal-height .wpb_wrapper {
    	height: auto;
    }

    Kind Regards

    #693237

    OurBestFriend
    Participant

    Thank you. That works. Will you be releasing a patch for this? I have a few more Woodmart sites for my clients, and they all have the same problem.

    #693290

    Artem Temos
    Keymaster
    Xtemos team

    We have fixed this bug in our 8.3.4 update. Please update the theme and test how it works.

    Kind Regards

    #721046

    OurBestFriend
    Participant

    Hello. The issue described above has resurfaced after updating to the latest theme version. The sections no longer scroll properly.

    Latest versions of Woodmart, WooCommerce, and WPBakery

    Best regards
    Nico

    #721077

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hello,

    Thanks for the update.

    We’ve checked the page you shared earlier and the sticky column (and equal height) are working correctly on our side. Here is a short recording for reference:
    https://monosnap.ai/file/dWjbCWuHsCUyRvHVc7QLBAxAAMf4H6

    Could you please point us to where we can see the problem?
    – Exact page URL(s) where it happens
    – Steps to reproduce and, if possible, a short screen recording
    – Device/OS/browser where you see the issue

    This will help us reproduce it and advise further.

    Kind regards,
    XTemos Studio

    #721090

    OurBestFriend
    Participant

    That’s right; the problem doesn’t appear on the page mentioned above yet, since I haven’t updated Woodmart there yet.

    The latest version of Woodmart is installed here, and the problem has occurred again: https://clab-label.de/story/

    According to my settings, the block containing the text area “Handgefertigt in Sachsen. Qualität im Fokus.” should scroll down along with the three images on the left side. However, it does not.

    I am using the latest version of Firefox 151.0.3 on a Mac. The settings are the same as in the screenshots from my previous example.

    #721105

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Could you please temporarily disable all plugins that are not related to our theme and send us your admin access so we can check what is wrong?

    #721113

    OurBestFriend
    Participant

    Hello. Unfortunately, I can’t grant you admin access to this site right now, as we’re currently preparing it for launch and will be switching the domain.

    However, here is a video that shows that when I first create an entire row in WP Bakery, then add another row to that row, and then split it into, say, 1/2 + 1/2, the scrolling only works if I have a row below it that is itself split into 1/2 + 1/2.

    But as you can see in the video, if I have ONLY the first block (consisting of a full row with a split row inside it), scrolling no longer works.

    I hope this helps you reproduce the issue on your end. The problem only started after updating to the latest Woodmart version.

    If you can’t reproduce the error using the video, I’d be happy to set up access to another website where the same problem occurs.

    #721156

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hello,
    Thanks for the detailed description and the video.

    On the page you shared, the JavaScript responsible for the sticky column isn’t being loaded, which is why the column doesn’t stick. This commonly happens due to a plugin conflict that prevents that script from loading, so we can’t move forward without checking this on the site.

    Once we can review the site or the conflict test results, we’ll advise the next step.

    Kind regards,
    XTemos Studio

Viewing 11 posts - 1 through 11 (of 11 total)