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Password reset link not working correctly

Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • October 29, 2025 at 9:55 pm #693471

    rtvrecords
    Participant

    Hello,
    I’m having an issue with the password reset process on my website. When a user requests a password reset, they receive the email and click the reset link. However, instead of opening the page where they can set a new password, the link redirects them back to the “My Account” login page asking for the email again.
    Could you please check why the reset link doesn’t take users directly to the “set new password” form?
    Thank you,
    Vitor

    October 30, 2025 at 11:14 am #693535

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like WooCommerce Storefront or Twenty-Twenty-Five to understand if it is our theme issue or not?

    Best Regards,

    October 30, 2025 at 7:06 pm #693637

    italyana
    Participant

    Hello,

    I have the same problem, and I tested with Storefront or Twenty-Twenty-Five and it works fine.

    How to fix it?

    Best regards
    Andrea

    October 30, 2025 at 7:08 pm #693639

    rtvrecords
    Participant

    good question we need to wait for some support

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Viewing 4 posts - 1 through 4 (of 4 total)