the service is bad, could I ask a refund?
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this is actually the third template I bought，but this is the first time that the team ignore my request to help to install. I am afraid to destroy the website with my own installations, and I think the installations shall be the part of the service I can GET from your team.
Hello,
The login credentials you provided are not working. Please share the correct login information along with your cPanel access details so I can proceed with installing the theme on your website.
Best Regards,
Hello,
Please disable the 2FA Authentication temporarily so that we can proceed further with checking the issue: https://postimg.cc/XpNFj4xj
Best Regards,
the service from your team is really lagging which I don’t believe it will improve in future. the fees of the template is not cheap, how could it be the service so bad? the installation hasn’t fininshed until today.
Hello,
Could you please temporarily disable it so I can further inspect your site and proceed with the theme installation?
Alternatively, you may share your WordPress login details, and I’ll install the theme directly from your WordPress dashboard for you.
Thanks again for your patience.
Best Regards,
my log in information on hostinger is as follows,
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