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products pages not displaying

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #694177

    wensen32
    Participant

    Could you please help us to check it out why some products pages are not displaying ? many thanks

    #694211

    Hello,

    I’ve checked both pages, and it seems they are completely blank — the page source only shows a single “wrap” line, which usually indicates a PHP error or prevents the content from loading properly.

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP login details, so I can check and give you a possible solution. Also, switch the child theme to the parent theme if you are using a child theme.

    Best Regards,

    #694216

    wensen32
    Participant

    Thanks so much for your reply , we have been tried a week ,and can`t fix this , could you please deeply check it out ?
    I can`t thank you enough all your help

    #694316

    Hello,

    Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.
    Looking forward to collaborating with you!

    Best Regards,

    #694344

    wensen32
    Participant

    yes please

    #694454

    Hello,

    Now I have checked your site and the product pages are working fine.

    See Screenshot for clarification: https://postimg.cc/v1bt9nLt

    Best Regards,

Viewing 6 posts - 1 through 6 (of 6 total)