Home Forums WoodMart support forum Category descriptions no longer displaying below categories, subcategories, and

Category descriptions no longer displaying below categories, subcategories, and

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #694219

    Hello,

    Until recently, all category descriptions were displaying perfectly on our shop pages — including categories, subcategories, and sub-subcategories.
    Each one showed its own optimized text below the product grid or below the list of subcategories, depending on the page level.

    The dynamic widget (Archive Description / Product Archive Description) is correctly included in our Products Archive Layout created with Elementor, and everything was working exactly as expected until a few days/weeks ago.

    Now, those descriptions have completely disappeared from the frontend — they are not visible and do not appear in the page’s HTML source.

    This issue is important for us because all those category descriptions were carefully written and optimized for SEO, and their absence could negatively impact our site’s organic visibility.

    We have checked the following:

    The correct dynamic widget is still present inside the active Products Archive Layout.

    Different block positions and layouts have been tested.

    Theme settings, container visibility, and cache (WP Rocket and browser) have been reviewed.

    The Woodmart Core plugin has been updated, and all caches have been cleared afterwards.

    Despite all these checks, the category descriptions still do not appear.

    Could you please confirm if this is a known issue or if something has recently changed in how category descriptions are rendered inside custom Elementor layouts?

    Thank you so much.

    #694326

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    #694384

    Hello Aizaz,

    Thank you for your reply.

    We will have shared our WP-ADMIN login details in the Private Content field so you can check the issue directly on our site.

    Please let us know from which country you will be connecting, so we can whitelist your IP or country in our hosting and make sure you can access without any problem.

    Best regards,

    #694467

    Hello,

    You have to whitelist my Country, Pakistan, from the IP restrictions.

    Best Regards,

    #694468

    Thank you, Aizaz.

    You can now access the website.

Viewing 5 posts - 1 through 5 (of 5 total)