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Server CPU: 100%

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #694479

    cpapageorgiou
    Participant

    We have created an eshop with Woodmart. The problem is that the server CPU is permanently at 100%. We tried deactivating all plugins and activating them one by one but only when we change the theme or enable maintenance mode does it go back to normal.

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    #694484

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Thank you so much for contacting our support center.

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    #694486

    cpapageorgiou
    Participant

    When i switch to another wp theme the cpu usage is normal.

    #694488

    Artem Temos
    Keymaster
    Xtemos team

    Could you please record a short video where you test both with WoodMart and default theme so we can see and understand the difference?

    #694552

    cpapageorgiou
    Participant
    #694566

    Artem Temos
    Keymaster
    Xtemos team

    Thank you for the video. Please disable all plugins that are not related to our theme and send us your admin and control panel access so we can do the same test and see what is wrong.

    Thank you

    #694581

    cpapageorgiou
    Participant

    Here it is.

    #694586

    cpapageorgiou
    Participant

    Here it is

    #694592

    Artem Temos
    Keymaster
    Xtemos team

    OK, but where can we monitor the CPU load level that you show in your video?

    #694618

    cpapageorgiou
    Participant

    Here is access to server

    #694653

    Artem Temos
    Keymaster
    Xtemos team

    Are you able to provide us with your server’s SSH access as well so we can monitor your access logs and processes running to see if it is somehow related to the theme or not?

    #694741

    cpapageorgiou
    Participant

    Here is the SSH credentials

    #694793

    Artem Temos
    Keymaster
    Xtemos team

    We have analyzed the load on your server and noticed that your website is currently being heavily scanned by a large number of different bots. These bots generate many requests to uncached pages, which in turn trigger a high number of database queries and create significant load on the server. As a result, your server cannot handle this load, and you see CPU usage close to 100%. This issue does not depend on the theme you are using.

    You notice a difference when you enable maintenance mode because the bots see only a placeholder instead of loading full pages. There is some difference in CPU load when the default theme is active, but that’s because when WoodMart is disabled, your site becomes almost empty — far fewer elements are displayed on your pages, which reduces the number of database queries. If you recreated the same amount of content, widgets, products, images, etc., you would experience the same issue.

    The solution is to properly configure access to your website and block harmful bots. Services like Cloudflare handle this very well or you can try to block them manually one by one via the server’s configuration. You can also configure caching on your site to reduce the number of database requests — for example, using WP Rocket. However, as long as these bots continue such abnormal activity, your server will experience performance issues regardless of the theme.

    Here is a screenshot from the log

    #694806

    cpapageorgiou
    Participant

    Thanks, we’ll look into it.

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