Issue adding YouTube video to product gallery
-
Hello Woodmart team,
I’m experiencing an issue when trying to add a YouTube video to the product gallery.
After pasting the YouTube video URL and saving the product, the configuration is lost — the video doesn’t appear in the gallery, and when I reopen the video field, the link is gone.
This issue happens only with YouTube videos (I haven’t tested MP4 or Vimeo yet).
I’m attaching a screenshot for reference.
Could you please check if this is a known bug or if there’s any setting or update required in the theme?
Theme version: V.8.3.4
WordPress version: 6.8.3
WooCommerce version: 10.3.4
Thank you for your help!
Best regards,
Attachments:
You must be
logged in to view attached files.
Hello,
Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know I will further check and give you a possible solution.
Best Regards,
.
