The import could not be completed due to a low timeout limit on the server
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I’ve just purchased the WoodMart – Multipurpose WooCommerce Theme and I’m in the setup process. I chose the Mega Electronics template and is importing it but it is stuck at 80% and giving this error message:
The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds. My server is well beyond this, see screenshot from RunCloud.
I see many topics about this issue which is quite disappointing and doesn’t give a “good start feeling” for a new customer.
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Hello,
Thank you so much for purchasing our theme and contacting our support center.
Please provide us with your admin access so we can log in and check this on your end.
Thank you in advance.
Hi, I’ll include the login information in private comment
Please send us your server authentication username and password as well.
Hi again
My hosting provider does not want to share the login information to the server. Since I see quite a few topics with this issue, could you rather provide me with the information how to fix it so I can do it myself? I’ve also shared with you a screenshot of the server settings and as you can see everything is well above the required settings.
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