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site not working

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  • #696354

    samsonsyengo107
    Participant

    I purchased this theme, but it has really disappointed me. I did everything correctly — it was easy to customize, and the responsiveness was good.

    However, today I woke up and had a conversation with my client who needed additional products added to the website. When I tried to open the site, it was no longer working. I contacted my hosting company, and they told me the theme contains malware. Their suggested solution was to clean the cPanel, which would mean starting the entire customization process from zero. How is that acceptable?

    I need an alternative solution from you because this situation is very stressful.

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    #696357

    samsonsyengo107
    Participant
    #696399

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?

    Best Regards,

Viewing 3 posts - 1 through 3 (of 3 total)