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Urgent Bug Report: Layout Conditions Disappearing and Becoming Unselectable

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  • Author
    Posts
  • #697510

    usakligilfence.com
    Participant

    Hello XTemos Team,

    I am writing to report a critical issue regarding the “Layouts” feature in the Woodmart Theme.

    I am trying to assign a custom “Single Product” layout to specific products using the “Conditions” tab. Initially, when I select the products or categories and save the layout, it works correctly.

    However, after a short period of time (or upon reloading the edit page), the following occurs:

    1. The previously selected “Conditions” disappear completely (the field looks empty).
    2. When I try to re-add the conditions, the field becomes unresponsive or unselectable. Even if I select a condition, it does not save or persist after the page reloads.
    3. This issue prevents me from applying custom layouts to specific products.

    Could you please investigate if this is a known bug or related to database synchronization?

    Looking forward to your quick solution.

    Best regards,

    #697552

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please send us some screenshots that show the problem so we can easily reproduce it. Also, the password you sent seems to be wrong and we can’t enter your dashboard to investigate this.

    Kind Regards
    XTemos Studio

Viewing 2 posts - 1 through 2 (of 2 total)