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Product brands issue

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  • #697644

    moustafa.khalil
    Participant

    Hi,
    I have two issues with the Brands on my website:

    The brands that appear in the Products list do not show in the “Brands Element” that I am trying to add on the homepage. The brands that appear there are still the default theme brands, even though I deleted those months ago.

    The brand links are not working correctly. When I click on a brand, it does not display the products assigned to that brand.

    Could you please help me fix these issues?

    Thank you

    #697705

    Hello,

    I have checked your site, and the issues are related to using two different brand systems at the same time:
    In Theme Settings > Shop > Brand, you have selected the Woodmart Brand attribute.

    To manage this brand attribute, please go to: Products > Attributes > Brand (this is the Woodmart brand attribute)

    Only brands created here will appear in the Woodmart Brands Element on your homepage.

    Your old/default brands were coming from this section, which is why they were still showing.

    In your sidebar filters, you are using WooCommerce Brands (from the WooCommerce Brands plugin).

    To manage these brands, go to: Products > Brands (this is the WooCommerce Brands taxonomy)

    Since this is a different brand system from Woodmart’s built-in brand attribute, it does not connect to the Woodmart Brands Element.

    For more details, please follow this guide: https://xtemos.com/docs-topic/product-brands/

    Best Regards,

    #698028

    moustafa.khalil
    Participant

    Dear Aizaz Imtiaz Awan
    Thanks for your replay
    I had change the brands attribute to be the WooCommerce Brands, and it now appear the home page brand elements
    but unfortunately in case click on any of them “English Or Arabic” 404 Page appear
    please check it in lenses Brands that located on Homepage

    #698081

    Hello,

    Now I have checked your site and the brand pages are working fine.

    See screenshot for clarification: https://postimg.cc/JHZwn6LL

    Check back your site and check the issue, if you have any questions feel free to contact us.

    Best Regards,

Viewing 4 posts - 1 through 4 (of 4 total)