Product Video Autoplay Function on Productpages does not work

Hello.

Here is a short video. Normally, when you opened a product page, the product video would start playing immediately and then loop continuously. Now, the video starts playing briefly but then stops. See the video in the attachment. The autoplay function is interrupted abruptly and the video switches to the stored product image. I can then start the video manually, but thats not the Autoplay function as before.

I haven’t changed any settings. Incidentally, the incorrect autoplay function is displayed in this way in all browsers (Firefox / Safari / Chrome).

Why is autoplay no longer running and looping?

Thanks for your support.

Hello an many thanks.

I have tried several times to deactivate all third-party plugins, but without success. The autostart still does not work. There must be another cause related to Woodmart?!?

You will find the access data in the private content area. Please be careful—the shop is online and live.

Thank you very much for your support.

Hello.

Thanks.

Unfortunately, I have never built a staging site and currently don’t have the time to deal with it intensively. I have already spent so much time troubleshooting the problem that I am currently unable to do so.

During my search, I had an idea: could it be that there is a JS-SWIPER loading problem between Woodmart and the latest version of Elementor? Could that possibly be the source of the error?

Many thanks for your support.

Thanks for your reply.

I really enjoy working with you, but I’ll have to put it off for a bit.

Unfortunately, I don’t have any time at the moment to deal with or set up the staging workaround.
I can’t risk making changes to the existing shop at this time and possibly losing settings and functions.

I will get back to you at a later date once I have set up a staging workspace.

Until then.

Best regards

Hello,
Many Thanks.

Over the weekend, I was able to ask a programmer friend of mine about this issue, and he ran a few tests (including with the browser console). I’ll just share this here—maybe there’s a possible solution in there, or it might help with troubleshooting without a staging environment.

ISSUE:
Desktop Sliders Not Rendering – Woodmart 8.3.5 + 8.3.6 in combination with Elementor Free 3.33.2 and WooCommerce:

Issue Summary

All sliders/carousels (Woodmart Carousels and Elementor Free Carousels) do not function on Desktop(>1024px).

On Mobile (portrait and landscape), sliders work perfectly.

On Desktop, sliders show only a single flicker / one slide change, then stop completely with „fading Effect“. With typical slider function, Carousels do not move at all.

Key Facts / Diagnostics

Child theme deactivated → same issue persists.

All plugins deactivated, including caching and JS optimization → no change.

Parent theme freshly installed (v8.3.5 and 6) → issue persists.

Browser cache cleared → issue persists.

Workarounds tested:

Manual creation of window.theme

Forced woodmartInit() → window.theme now exists, but Desktop sliders still do not move.

Console output:

window.theme is now a valid object

JQMIGRATE: Migrate is installed, version 3.4.1 → informational only

Network check:
All theme JS files (theme.min.js, woodmart-theme.min.js) load successfully (status 200).

Slider elements in DOM:
document.querySelectorAll(‘.swiper-container’)
→ NodeList is empty (length 0) on Desktop
→ Indicates that Desktop slider containers are not rendered at all

Mobile DOM contains slider containers → explains why Mobile works.

Conclusion and Thoughts

The issue is not caused by plugins, child theme, cache, or breakpoints.

The Desktop slider HTML is not rendered and JS initialization is blocked → no slider functionality.

This may indicate an error (maybe a little “bug”?!?) in Woodmart 8.3.5 and 8.3.6 that affects all desktop sliders and the display on the desktop. …just some thoughts…

Thank you and best regards.