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Checkout page keeps loading endesly in some countries

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  • December 1, 2025 at 6:10 pm #698611

    fernando
    Participant

    I have a working site since 4 years ago, but recently some customers can’t finish the orders because the checkout page keeps loading something and never stops.

    Do you have some idea about the problem? The problem starts after one update… but only occurs in some countries, namely, Luxembourg, Italy and Ireland.

    Thanks

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    December 2, 2025 at 1:47 pm #698783

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know I will further check on your site and give you a possible solution.

    Best Regards,

    February 3, 2026 at 11:45 am #707045

    fernando
    Participant

    HI again.

    I wasn’t able to repeat the problem here, because only happens in foreigner countries.

    Can you try to check it by yourself and try to fix it?

    The site will be closed because we are updating the catalog.

    Thanks

    February 3, 2026 at 2:08 pm #707079

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please keep all plugins that are not related to our theme temporarily turned off so we can test this.

    Best Regards,

    February 3, 2026 at 2:29 pm #707090

    fernando
    Participant

    Ok, I disabled a lot of them… Feel free to disable any other if seems importante for you. The site it’s closed to to public now.

    February 3, 2026 at 4:12 pm #707107

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

    Best Regards,

    February 3, 2026 at 5:53 pm #707119

    fernando
    Participant

    My biggest problem is that here works flawlessly. The problem comes with other countries, but I can ask to some of my friends abroad, but… Did you try from your country and had de problem?

    Thanks

    February 4, 2026 at 9:34 am #707169

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Yes, I have checked and the issue persists on the checkout page. Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

    Best Regards,

    February 4, 2026 at 10:03 am #707170

    fernando
    Participant

    I did it.
    Please try now. And thanks.

    February 4, 2026 at 12:43 pm #707209

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have checked with the default theme, and the issue remains, which means it is not our theme issue.
    https://postimg.cc/fttdvQz6

    Please contact the WooCommerce community in this regard. They will guide you better because the checkout page functionality comes from WooCommerce.

    Best Regards,

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