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License Activation Assistance

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  • #698772

    ivoltbg
    Participant

    Hello,

    Due to the need to perform various tests with our backups, it seems that the official license key has been overwritten somewhere. We have one development site, ivoltbg.info, as well as another site that is currently live, where we are finalizing a few things. However, I am unable to activate the license there.

    Could you please assist?
    The domain is ivolt.bg (this is where the license needs to be activated for production).

    Check login detail and license code in hidden content.

    Best regards,
    Nikola

    #698796

    Artem Temos
    Keymaster

    Hi Nikola,

    You can use one WoodMart license for one live domain plus one staging/development domain for the same project. Here is how to resolve the activation issue and move it to ivolt.bg as the production site:

    1) Check current activations
    – Go to https://xtemos.com/my-account/ -> Your purchase codes.
    – Find your purchase code and review the activated domains.
    – Deactivate any old/unused domains there (you can do this even if you don’t have access to those sites).

    2) Activate on the correct domains
    – Live site (ivolt.bg): In Dashboard -> WoodMart -> Theme license, enter your purchase code and keep the Development domain option unchecked.
    – Staging site (ivoltbg.info): In Dashboard -> WoodMart -> Theme license, activate with the Development domain option checked.

    3) If you see an “already activated” or limit error in WordPress
    – Deactivate the old activations in Your purchase codes as above, then try activating again in Dashboard -> WoodMart -> Theme license.

    4) If the problem persists
    – Please share the exact error message you get on ivolt.bg and confirm which domains you currently see under Your purchase codes so we can advise the next step.

    Kind Regards

    #699091

    ivoltbg
    Participant

    Hello,

    thank you very much. You can close ticket.

    Best regards, Nikola

Viewing 3 posts - 1 through 3 (of 3 total)

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