Home Forums WoodMart support forum The elementor gets freezed

The elementor gets freezed

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #701493

    amidaliri
    Participant

    Hi,
    We have found an issue each time we try to esit the homepage. We have the same elementor with other themes and have no problem so we think it cab be a bug from the theme. When we edit the gome, the elementor gets freezed and like loading, then we have to use the browser inspector and delete the following:<div id=”elementor-panel-state-loading”>
    <i class=”eicon-loading eicon-animation-spin”></i>
    </div>

    #701543

    Artem Temos
    Keymaster

    Hello,

    To assist you better, we kindly request that you disable all plugins not directly associated with our theme. Additionally, please provide us with your admin access credentials, so we can log in and diagnose the issue. For the proper functioning of our theme, please ensure the following essential plugins remain activated:

    WoodMart core
    WooCommerce
    Elementor

    Thank you in advance for your cooperation.

    Best regards

    #701584

    amidaliri
    Participant

    Hi ,

    Here is it

    #701626

    Artem Temos
    Keymaster

    Please keep all plugins that are not related to our theme temporarily turned off so we can test this.

    #701666

    amidaliri
    Participant

    Hi,
    You have total access, you can disable them, you know better than us which plugins are,
    Regards

    #701715

    Artem Temos
    Keymaster

    Sorry, but it looks like you changed the password or deleted the account. We can’t enter your dashboard at the moment.

Viewing 6 posts - 1 through 6 (of 6 total)