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Search widget issue with underscores

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • December 18, 2025 at 1:43 pm #701494

    NikMvr
    Participant

    Hello,

    We are facing an issue with the search functionality.

    If the sku of a product contains an underscore, it does not show up in the results.

    For example, please check here:

    https://staging.wearatwork.gr/product/test-product/

    It’s sku is “sku_with_underscore”

    If you search for the whole string, there will be no results.
    However, if you search for any other part, not including the underscore, the product will show up in the results.

    Here is also a video of the issue
    https://staging.wearatwork.gr/wp-content/uploads/2025/12/sku_search.mp4

    As far as we can tell, this issue is not specific to this particular site, but it is more of a general widget issue, as we encountered it and in another woodmart site.

    https://staging.callofbeautypro.com/product/test-gallery/

    Any suggestions?

    December 18, 2025 at 5:48 pm #701559

    Artem Temos
    Keymaster

    Hello,

    You can fix it by applying patch # 701557. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

    Kind Regards

    December 18, 2025 at 6:44 pm #701565

    NikMvr
    Participant

    No this is not the same issue.
    SKUs with underscore do not appear in the search.

    Can you search “sku_under” in https://staging.callofbeautypro.com/product/test-gallery/ and see for yourself?

    December 18, 2025 at 6:50 pm #701566

    Artem Temos
    Keymaster

    Hello,

    Please provide us with your admin access so we can log in and check this on your end.

    Thank you in advance.

    December 18, 2025 at 6:58 pm #701568

    NikMvr
    Participant

    provided

    December 19, 2025 at 10:23 am #701620

    Artem Temos
    Keymaster

    Hello,

    As we can see, you have an outdated version of the theme installed. Please update it to the latest version and apply the patch provided earlier. Test how it works and let me know if it helps.

    Kind Regards

    December 19, 2025 at 11:03 am #701635

    NikMvr
    Participant

    Thanks for the patch that was issued a few mins after I added the support post!

    December 19, 2025 at 11:09 am #701638

    Artem Temos
    Keymaster

    Yes, we have issued it specially for this support request. Please let me know if it works or if you still have any questions we can help you with.

    December 19, 2025 at 11:11 am #701639

    NikMvr
    Participant

    it works fine with 2 installations, thanks!

    December 19, 2025 at 1:07 pm #701658

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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