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Mobile burger menu links are not clickable — page behind menu gets clicked

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • January 3, 2026 at 9:31 pm #703051

    omer.karagoz.k
    Participant

    Hi,

    We are using the Woodmart theme and we noticed a problem on mobile.
    When the burger menu opens, the menu items (such as About Us, Contact etc.) are not clickable unless you tap exactly on the text itself.

    If you tap near the text or slightly off the label, the click goes to the page behind the menu instead.

    This creates a bad UX, because users think the menu is broken or unresponsive.

    We tested this on multiple phones and browsers — the issue happens consistently.

    Could you please check if this is a CSS (z-index / pointer-events) problem or a known bug?

    Thanks in advance for your help!

    January 5, 2026 at 2:04 pm #703175

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry, I did not reproduce the issue, can you please share the small video of the issue for a better understanding?

    Best Regards,

    January 6, 2026 at 3:12 pm #703329

    omer.karagoz.k
    Participant

    Hi,

    I recorded a video but the issue is not clear on video, so I am attaching a screenshot instead.

    In the screenshot, the mobile burger menu is open.
    When I tap on the area marked with the green circle, it should click the menu item “About Us” (Hakkımızda).

    However, instead of clicking the menu item, the tap goes through the menu and clicks the button behind the menu (in this case, the “Laptop Repair” link on the homepage).

    So the problem is:

    — the mobile menu is visible
    — but it is not “blocking” clicks
    — taps are passed to the page behind the menu

    It only registers when I tap directly on the text itself, not anywhere on the menu row.

    Screenshot attached for clarity.

    Thank you.

    Attachments:
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    January 6, 2026 at 3:55 pm #703339

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    January 6, 2026 at 4:19 pm #703354

    omer.karagoz.k
    Participant

    thanks

    January 7, 2026 at 9:05 am #703413

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to say your admin login URL redirects to the account page after logging to your site. So, I am unable to log in to your site. Please give me the site access so I can check and give you a possible solution.

    Best Regards,

    January 8, 2026 at 11:47 am #703590

    omer.karagoz.k
    Participant

    Hi,

    The role description was chosen incorrectly, sorry. Could you please try again?

    Have a nice day.

    January 8, 2026 at 3:26 pm #703648

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    The problem usually happens when some CSS overlaps the mobile menu area. In that case, only the exact text is clickable and taps around it are passed to the page behind the menu.

    Temporarily disable your custom CSS (enable parent theme) and test again. If the issue remains, please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know so I can check and give you a possible solution.

    Best Regards,

    March 4, 2026 at 7:12 am #710747

    omer.karagoz.k
    Participant

    Hello,

    Thank you for the information.

    We removed the custom CSS and tested again while keeping only LiteSpeed Cache, WooCommerce, and WPBakery active. Unfortunately, the issue is still the same.

    Could you please advise what we should check next, or help us identify what might be causing the problem?

    Best regards

    March 4, 2026 at 9:50 am #710759

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Now you given logins are not working, can you please share the correct/changed WP admin logins so I will check and solve the issue.

    Best Regards.

    March 4, 2026 at 4:33 pm #710858

    omer.karagoz.k
    Participant

    there is it username and password

    March 4, 2026 at 7:16 pm #710964

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    May be there is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

    Best Regards.

    March 4, 2026 at 8:10 pm #710973

    omer.karagoz.k
    Participant

    Hello,

    The issue is still the same. As I mentioned in my previous message, the plugins are currently disabled, but nothing has changed. Could you please review this again?

    We also made an additional payment to receive support. Please help us resolve this issue.

    Best regards,

    March 5, 2026 at 3:34 pm #711083

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hi,

    While reviewing your website, we noticed that the mobile menu items are unclickable because they are assigned an inline style of pointer-events: none (screenshot https://monosnap.ai/file/cEt84ETXcPpooIQDFz7V49CV6zRi4C). Upon further investigation, we found custom code in your child theme’s functions.php file that targets specific menu elements and applies this property (screenshot https://monosnap.ai/file/NXle4JEBD5gR680CzmopnvFxpIv9Zn). To resolve this issue, you should either remove the relevant custom code or activate the parent theme and clear the website cache.

    Kind Regards

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Viewing 14 posts - 1 through 14 (of 14 total)