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Mobile burger menu links are not clickable — page behind menu gets clicked

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • January 3, 2026 at 9:31 pm #703051

    omer.karagoz.k
    Participant

    Hi,

    We are using the Woodmart theme and we noticed a problem on mobile.
    When the burger menu opens, the menu items (such as About Us, Contact etc.) are not clickable unless you tap exactly on the text itself.

    If you tap near the text or slightly off the label, the click goes to the page behind the menu instead.

    This creates a bad UX, because users think the menu is broken or unresponsive.

    We tested this on multiple phones and browsers — the issue happens consistently.

    Could you please check if this is a CSS (z-index / pointer-events) problem or a known bug?

    Thanks in advance for your help!

    January 5, 2026 at 2:04 pm #703175

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry, I did not reproduce the issue, can you please share the small video of the issue for a better understanding?

    Best Regards,

    January 6, 2026 at 3:12 pm #703329

    omer.karagoz.k
    Participant

    Hi,

    I recorded a video but the issue is not clear on video, so I am attaching a screenshot instead.

    In the screenshot, the mobile burger menu is open.
    When I tap on the area marked with the green circle, it should click the menu item “About Us” (Hakkımızda).

    However, instead of clicking the menu item, the tap goes through the menu and clicks the button behind the menu (in this case, the “Laptop Repair” link on the homepage).

    So the problem is:

    — the mobile menu is visible
    — but it is not “blocking” clicks
    — taps are passed to the page behind the menu

    It only registers when I tap directly on the text itself, not anywhere on the menu row.

    Screenshot attached for clarity.

    Thank you.

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    January 6, 2026 at 3:55 pm #703339

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    January 6, 2026 at 4:19 pm #703354

    omer.karagoz.k
    Participant

    thanks

    January 7, 2026 at 9:05 am #703413

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say your admin login URL redirects to the account page after logging to your site. So, I am unable to log in to your site. Please give me the site access so I can check and give you a possible solution.

    Best Regards,

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Viewing 6 posts - 1 through 6 (of 6 total)