To assist you better, we kindly request that you disable all plugins not directly associated with our theme. Additionally, please provide us with your admin access credentials, so we can log in and diagnose the issue. For the proper functioning of our theme, please ensure the following essential plugins remain activated:
As we can see, this account doesn’t have access to all sections in the dashboard to check this. Also, please keep all plugins temporarily turned off so we can troubleshoot this.
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