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Caching issue with the footer html block

Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 8, 2026 at 8:07 pm #703702

    vynil
    Participant

    Hey guys,

    I’m having the caching feature enabled (without CSS/JS/HTML caching) and the html footer block gets messed up from time to time. Is it possible to exclude this from caching?

    January 9, 2026 at 12:57 pm #703779

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Could you please elaborate on your concern more with some useful screenshots for better understanding that demonstrate the problem so we can understand and reproduce it on your website.

    Also, share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    January 9, 2026 at 3:51 pm #703824

    vynil
    Participant

    I fixed the issue somehow by deleting the cache, I will keep you posted. But this issue doesn’t appear when we use standard Elementor theme build and their footer, so the issue is with the HTML block only.

    January 10, 2026 at 9:30 am #703889

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Thank you for the update!

    It’s good to know that clearing the cache resolved the issue temporarily. As you’ve noticed, this seems to be specific to the custom HTML block in the footer. Caching can sometimes conflict.

    If the issue reappears, please keep us posted, and we’ll assist if needed.

    Best Regards,

    January 16, 2026 at 1:37 pm #704704

    vynil
    Participant

    Does it make sense to exclude the HTML block from caching? What do you think?

    January 16, 2026 at 3:30 pm #704718

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    If the HTML block is used for footer content (like copyright text, links, or static info), then it’s static.

    In that case, there’s no need to exclude it from caching — caching it will actually improve your site’s performance without causing any issues.

    You’d only exclude it if the footer had dynamic elements that change per user, like live cart info, logged-in user data, or notifications.

    Best Regards,

    January 29, 2026 at 10:24 pm #706628

    vynil
    Participant

    Hi, please check the issue on the website now:

    January 30, 2026 at 1:26 pm #706683

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    January 30, 2026 at 2:22 pm #706710

    vynil
    Participant

    Please find the credentials attached.

    January 30, 2026 at 3:12 pm #706728

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Navigate to HTML Blocks > Edit HTML Block and in the LiteSpeed plugin settings ,disable the cache and check how it works: https://ibb.co/39rQFP1v

    Best Regards,

    January 30, 2026 at 3:15 pm #706730

    vynil
    Participant

    Hello,

    Can you confirm that this is a cache issue? I can see it’s working now. What have you done to fix this issue?

    • This reply was modified 5 months ago by vynil.
    January 31, 2026 at 9:19 am #706782

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have not done anything on your site. I have cleared the cache from the Litespeed plugin on your site and it is showing fine.

    Best Regards,

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