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Issue with the menu item

Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 8, 2026 at 11:01 pm #703708

    jacob.walker
    Participant

    We are getting issue with the Menu item opening specially on Safari browser Kindly check the issue

    January 9, 2026 at 12:58 pm #703781

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You have missed the video. Please share the short video or share some screenshots for better understanding to reproduce the issue on your site.

    Best Regards,

    January 13, 2026 at 3:14 pm #704221

    jacob.walker
    Participant

    Hello Aizaz..
    pls find the loom video that was missed earlier https://www.loom.com/share/9e3e288fa937457bb961a7b86560e5e7

    January 14, 2026 at 12:04 pm #704336

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    We checked your website and found that a custom code is being used for the Sticky Navigation. This code does not work correctly in the Safari browser, which is why the menu items fail to open properly.

    Regarding the issue with the accordion element in the dropdowns, to resolve it you need to enable the appropriate script in the theme settings. Detailed instructions and the script itself are available at the following link:
    https://monosnap.ai/file/bRYUCFkCNYsz1IKGBNAsyBsctxl9MX

    Best Regards,

    January 20, 2026 at 12:44 pm #705237

    jacob.walker
    Participant

    In continuation of the above
    1) We are checking the custom code that you said is preventing the display in safari browser
    2) for the issue of the accordion not opening when the Menu has the Ajax option Yes… You suggested to load “Accordian Element” as must load.. I have added that ( screenshot attached), but still the accordion is not loading when the Ajax mode is on. Can you please help?

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    January 21, 2026 at 7:55 am #705396

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    In the screenshot, you are connecting CSS files, but you need to connect JS files. They are added in Theme settings > Performance > JS. You need to enable the Advanced scripts controls option, and in the options that appear, select the Accordion element under Scripts always load.

    Best Regards,

    January 21, 2026 at 11:22 am #705446

    jacob.walker
    Participant

    Thank you for directing..
    for testing.. i have switched the Elementor accordion to Theme Accordion.. and also added the JS always load of Accordion element under scripts, and now the accordion is opening on Ajaz mode too… thank you so much….

    One question.. is there a way… in the theme accordian widget, that I can set….. so that first accordion remains open when the page opens (which is what it is doing now), but when the user opens the second/third accordion, the other open accordion automatically closes ( this is to save the vertical scroll).. so that there is only one accordian open at any given time?

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    January 22, 2026 at 8:47 am #705580

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Unfortunately, this functionality is not available at the moment. However, you are welcome to submit a feature request, and we will consider implementing it in a future update.

    Best Regards,

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Viewing 8 posts - 1 through 8 (of 8 total)