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Website Broken After Update 8.3.9 – Request for Assistance

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • January 17, 2026 at 12:57 pm #704847

    ivoltbg
    Participant

    Hello,

    from the new update 8.3.9, my entire website has broken. I have already cleared the browser cache before testing. I am attaching a video: https://go.screenpal.com/watch/cOVbQMnrsym

    I would appreciate your assistance.

    Best regards,
    Nikola

    January 17, 2026 at 2:55 pm #704855

    ivoltbg
    Participant

    Update:

    Hello, I made it more practical and easier for you. Using WP Staging, I created a backup before performing the update, and here I show you how to restore the backup from before the update: https://somup.com/cOVbXsSxaK

    I’m attaching your new login details in the hidden section.

    Best regards,
    Nikola

    January 17, 2026 at 7:55 pm #704880

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Theme updates normally don’t break the layout by themselves, so in most cases this happens because of a conflict with a plugin, custom code, cache, or outdated overrides.

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know so I can check and give you a possible solution.

    Best Regards,

    January 18, 2026 at 5:46 pm #704922

    ivoltbg
    Participant

    Hello,

    You were right – the issue was related to the SiteGround Optimizer plugin, which combines CSS and JS files. During the update, this was likely causing a conflict. I had previously tried deactivating all snippets and custom code, but that didn’t solve the issue. After the update, I reactivated the SiteGround Optimizer plugin, and everything worked fine.

    However, I now have a different problem which I don’t know if it is related to WoodMart’s update. After updating the theme, the WordPress Updates section keeps showing the message:

    “Updates may take several minutes to complete. If there is no feedback after 5 minutes, or if there are errors please refer to the Help section above.”

    I’ve attached the log for you to review. I read in forums that this can sometimes be caused by certain “languages” folder, but I’m not sure how to identify or fix it.

    Could you please into log and my website, please?

    Thank you in advance for your help.

    Best regards, Nikola

    January 18, 2026 at 5:51 pm #704924

    ivoltbg
    Participant

    I am adding following to my previous answer: you can check debug.log here: https://pastebin.com/GsycB26p

    January 19, 2026 at 10:49 am #704988

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I checked it, and the issue is not related to WoodMart. The log shows a fatal error coming from the WP Maintenance Mode plugin:

    PHP Fatal error: Class "ThemeIsle\GutenbergBlocks\CSS\CSS_Handler" not found

    Temporarily deactivate WP Maintenance Mode and check if the Updates page works. If needed, update or reinstall the plugin. If you do not use it, you can safely remove it.

    Clear any cache (SiteGround Optimizer, browser cache) after making changes.

    After disabling or fixing the plugin, the stuck update message should disappear.

    Best Regards

    January 19, 2026 at 11:04 am #704989

    ivoltbg
    Participant

    Hello,

    I just removed plugin. Do you know some simple solution for turning on WP Maintenance mode without plugins and using the page for maintenance mode from WoodMart?

    Best regards, Nikola

    January 19, 2026 at 4:48 pm #705095

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You do not need to use a maintenance plugin. You need to create a page with the Maintenance mode content, set the Maintenance template in the page settings, and enable the Maintenance mode in the Theme Settings > Maintenance mode.

    Screenshot for clarification: https://ibb.co/bdHQjgJ

    Best Regards,

    January 19, 2026 at 5:25 pm #705117

    ivoltbg
    Participant

    Hello,

    I’m experiencing an issue with this page. It displays correctly on desktop, but on tablet and mobile it does not fill the entire page. Additionally, the filter section that appears at the bottom does not hide as expected.

    Could you please take a look? You can try using the maint.mode on my staging site with the access credentials from this comment.

    January 20, 2026 at 2:40 am #705165

    ivoltbg
    Participant

    Update: I changed the page itself to Maintenance from the page settings so it would display in fullscreen. However, the remaining issue is that on tablet and mobile it doesn’t take up the full screen – it stays centered with white space at the bottom. You can check this on the staging site using the access credentials I gave you.

    January 20, 2026 at 11:41 am #705224

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Try to add the following custom css code in Theme Settings > Custom CSS:

    .page-template-maintenance .wd-toolbar {
display: none !important;
}

    Best Regards,

    January 20, 2026 at 4:16 pm #705320

    ivoltbg
    Participant

    Hello,

    it doesn’t work. See image: https://go.screenpal.com/watch/cOVYIonrSHn

    Also I noticed that the “Access key for maintenance mode” isn’t working: https://staging9.ivolt.bg/?suppress_maintenance

    Best regards, Nikola

    January 21, 2026 at 9:43 am #705421

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    01. Try to Import maintenance template, navigate to WoodMart > Pre-Built Websites > Additional Pages.

    See Screenshot for clarification: https://ibb.co/PGkBq67D

    02. You just need to put suppress_maintenance only, without ?.

    Best Regards,

    January 21, 2026 at 4:04 pm #705517

    ivoltbg
    Participant

    Hello,

    01. Super, worked.

    02. Again doesn’t work. Try it, please.

    Best regards, Nikola

    January 22, 2026 at 10:30 am #705602

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Your issue has been resolved. Please see the screenshots for better understanding and check how it works.
    https://postimg.cc/rdh5ptxL
    https://postimg.cc/hf9xdYTw

    Best Regards,

    January 22, 2026 at 11:13 am #705613

    ivoltbg
    Participant

    Hi, please do not enable maintenance mode on the main site; do it on staging9.ivolt.bg.

    Regarding what you mentioned, I entered https://ivolt.bg/checking
    , but I still can’t access the site… I can’t figure out how it works.

    Best regards,
    Nikola

    January 22, 2026 at 1:34 pm #705644

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have enabled the maintenance mode on the staging site and it is working fine. Please check back your site and check the staging site with this URL as a guest user.

    https://staging9.ivolt.bg/?checking

    Best Regards,

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