Issue with a product page
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I purchased the Woodmart theme some time ago, but just installed it a couple of days ago (our original theme was Flatsome). Everything seems fine apart from one product page link which is no longer working since we made the transition. Can you assist please? We haven’t made any changes to this product page, and all other product pages are working. Thank you.
Hello,
Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.
Best Regards,
Apologies for the delay in coming back. We’ll set you up as an admin on our staging site. Please can you provide an email address so we can create a login for you? Many thanks, Samantha
I’m sorry for the delay in getting back to you. I didn’t receive an email notification that you had replied. I’ve provided the information you need in the private comment section. Thank you.
Hello,
Please update the new version of the theme “WOODMART WordPress NEW: 8.3.9 RELEASED”, update the required plugin, and check the issue: https://xtemos.com/docs-topic/update-the-theme/
If the issue remains, turn off all of the plugins not related to the theme,and purge the cache of CDN, or disable it temporarily and double check.
If the issue still remains, let me know and I will further check and give you a possible solution.
Best Regards,
Thank you. Updating to the new version of Woodmart worked.
Hello,
You’re Most Welcome!
Feel free to write back anytime. If you need further assistance, we are always here to help you.
If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme: https://tally.so/r/w4l54k
Thanks for contacting us.
Have a great day.
Topic Closed.
Best Regards.
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