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  • #705543

    adriana-6299
    Participant

    Hi. I have two categories inside a substrate category, but then i click on the substrate category, i dont see the Linen category. What have I done wrong? Thank you.

    #705626

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have checked your site and the two categories shown in this category.

    See Screenshot for clarification: https://ibb.co/6Rsdjt63

    Please check back your site and check the issue, if you have any questions feel free to contact us.

    Best Regards,

    #705674

    adriana-6299
    Participant

    Yes that’s what i sent you, but they’re not showing in the substrates category (one ABOVE)

    #705675

    adriana-6299
    Participant

    here there’s no linen

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    #705687

    adriana-6299
    Participant

    So I have no idea why this happened, but the way i added that category was from the Products > Category Section and put the other two sections under it. The only way it worked was when I added another category with a similar name while adding a product, THEN the section showed up. I’m going to try to add the two other categories under it.

    #705689

    adriana-6299
    Participant

    Ok yeah that way it showed up lol Makes absolutely no sense, why would it not show up by adding the section by going to Products > Category Section

    #705733

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

Viewing 7 posts - 1 through 7 (of 7 total)