Critical Error on Theme Activation

This topic has 6 replies, 3 voices, and was last updated 5 months, 2 weeks ago by marketing-2044.

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January 22, 2026 at 8:32 pm #705688

marketing-2044
Participant

Hello, I’m experiencing a critical error when attempting to activate the WoodMart theme on my staging environment. The site displays “There has been a critical error on this website” immediately upon theme activation.

Uploaded “woodmart.zip” via Appearance – Themes – Add New
Clicked “Activate”

Result: Critical error, Staging site completely inaccessible.

WordPress Version: 6.8.1
WooCommerce Version: 10.4.2
PHP Version: 8.2.28
MySQL Version: 8
Server: Aruba Hosting (Italy)
Memory Limit: 1024M
Max Execution Time: 900s
WoodMart Version Tested: Both original package and TF_PACKAGE update

The production site currently runs on Umbala theme and works perfectly.
Staging environment is an exact clone of production (working fine with Umbala).
This is a fresh WoodMart purchase/download.
License has not been activated yet (error occurs before reaching setup wizard)!

Thank you!

January 22, 2026 at 10:05 pm #705693

Artem Temos
Keymaster
Xtemos team

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all plugins that are not related to our theme so we can try to activate our theme and see how it goes.

Kind Regards
XTemos Studio

January 23, 2026 at 2:05 am #705701

marketing-2044
Participant

Done! I’ve deactivated the plugins.

January 23, 2026 at 11:37 am #705753

Artem Temos
Keymaster
Xtemos team

Hi,

We have activated the theme on your website. Please test how it works from your end.

Kind Regards

January 23, 2026 at 1:54 pm #705788

marketing-2044
Participant

Thank you! The theme is now active after disabling conflicting plugins.

I have this remaining issue: see attached screenshot (Maybe WPBakery/Visual Composer?)

Also, which plugins from my previous setup are known to conflict with
WoodMart? I need to reactivate payment gateways and shipping plugins.

Thanks again for your help!

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January 23, 2026 at 3:15 pm #705811

Artem Temos
Keymaster
Xtemos team

Shortcodes from the screenshot are related to the WPBakery page builder. You can activate it and deactivate Elementor.
As for the conflicting plugins, you can activate them one by one and see which one causes problems on your website.

January 23, 2026 at 4:56 pm #705847

marketing-2044
Participant

Thank you for clarifying!

I’m installing WoodMart Core plugin now, then I’ll check which pages
contain WPBakery shortcodes and decide whether to switch page builders.

Will update you shortly, thanks for your help.
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