Hello,
Thank you for your detailed explanation.
Since the products are currently displaying correctly but disappear again after some time, this strongly suggests that the issue is not directly caused by the theme itself. In most cases, this kind of intermittent behavior is related to caching (server cache, CDN, or plugin cache) or a third-party plugin affecting the product query or shop layout.
We kindly recommend the following steps when this happens again on your site:
Clear all types of cache – including browser cache, website cache, and any server/CDN cache (such as Cloudflare, LiteSpeed, etc.).
Temporarily disable all third-party plugins (except required ones) and monitor the shop page for some time to identify if the issue reoccurs.
Ensure that your Shop page custom layout consistently includes the Product Archive / Products element, as removing or overriding it can cause products to disappear.
Check if any optimization or cache plugin is automatically re-applying settings after a certain time interval.
Since the issue appears periodically, it is most likely triggered by an external factor (cache or plugin) rather than the theme itself.
If the issue happens again, please let us know the exact time and keep the site in that state without making changes, so we can investigate it directly.
Best Regards,
.
