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Basket Widget not popping up

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  • Author
    Posts
  • January 29, 2026 at 2:39 pm #706563

    bridget
    Participant

    Hey,

    I have ticked in the Enable AJAX add to cart buttons on archives but when I add a product to the cart the popup basket widget does not show. I have also noticed thatthe basked styling when I click on it is completely out of alignment and off. If this is to be edited in the layout templates we do not sem to have a layout template for the basket widget.

    Please can you advise what to do to get this working and looking as the WOODMART theme demo layout and styling.

    Many thanks,

    Bridge

    January 29, 2026 at 3:20 pm #706577

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Navigate to Theme Settings > Shop > Shopping cart widget > Choose action after add to cart button.

    Navigate to WooCommerce > Settings > Products > Enable AJAX add to cart buttons on archives.

    Also, navigate to WoodMart > Header Builder > Edit Current Header > Configure cart Settings for both mobile and desktop, and choose the cart position “Hidden Sidebar”.

    Best Regards,

    January 29, 2026 at 3:51 pm #706586

    bridget
    Participant

    .

    January 30, 2026 at 8:55 am #706650

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I can check and give you a possible solution.

    Best Regards,

    February 6, 2026 at 2:43 pm #707510

    bridget
    Participant

    ..

    February 6, 2026 at 3:14 pm #707532

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Navigate to Elementor -> Settings -> Integrations and disable the “Mini Cart Template” and check the issue after completely clearing the cache.

    If the issue remains, please keep all plugins that are not related to our theme temporarily turned off so we can test this.

    Best Regards,

    February 16, 2026 at 1:06 am #708663

    bridget
    Participant

    Hey,

    I have sent a private reply.

    Thank you

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    February 16, 2026 at 12:29 pm #708699

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    The issue occurred because both Elementor’s Mini Cart and the theme’s Mini Cart were enabled simultaneously:https://postimg.cc/xcgJ71Y8

    You need to disable the “Mini Cart Template” from Elementor > Settings > Integrations, then the theme shopping cart widget will display properly: https://postimg.cc/FkNzW2Bj

    Best Regards,

    February 17, 2026 at 1:02 am #708789

    bridget
    Participant

    Hey,

    That’s what I am trying to explain I don’t seem to have the option to disable the mini cart template in Elementor > Settings > Integrations, as seen in the screenshot I attached previously attached. I have also attached to this message. Is there another way I can disable this?

    Thanks,

    Bridge

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    February 17, 2026 at 2:07 pm #708840

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have disabled the Elementor mini cart template, and the mini cart is now not broken

    See Screenshot for clarification: https://postimg.cc/bdFfw9dk

    Please check back your site and check the issue after completely clearing the browser cache, If you have any questions feel free to contact us.

    Best Regards,

    February 21, 2026 at 12:57 am #709425

    bridget
    Participant

    Hey,

    Thank you, I can see that the design on the basket looks great now – I appreciate you helping me with this. However, the cart still does not pop up when i add a product to the cart. Instead it redirects to this page https://andark.co.uk/newsletter/?product_id=149461

    All the settings, are as follows…

    Navigate to Theme Settings > Shop > Shopping cart widget > Choose action after add to cart button.

    Navigate to WooCommerce > Settings > Products > Enable AJAX add to cart buttons on archives.

    Also, navigate to WoodMart > Header Builder > Edit Current Header > Configure cart Settings for both mobile and desktop, and choose the cart position “Hidden Sidebar”.

    But the cart still does not display after adding a product to it. Please can you help – I have cleared cache, checking in various browsers and on mobile.

    Many thanks,

    Bridget

    February 21, 2026 at 9:30 am #709451

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please keep all plugins that are not related to our theme temporarily turned off so we can test this.

    Best Regards,

    February 28, 2026 at 12:44 pm #710325

    bridget
    Participant

    Hey,

    We have switched out all plugins that are not connected to the theme – Every time I add a product to basket i get redirected to this page https://andark.co.uk/newsletter/?product_id=145826 rather than staying on the current product page and the basket widget popping up from the right side of the screen.

    We appreciate you going into the website to fix this for us as we have exhausted everything our end with following the correct setup and it still does not work.

    Many Thanks,

    Bridget

    February 28, 2026 at 2:33 pm #710337

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?

    Best Regards,

    April 7, 2026 at 10:09 pm #715379

    bridget
    Participant

    Hi there,

    I’ve now resolved the issue where customers were being redirected to the /newsletter page after adding a product to the cart.

    However, I’m still having trouble with the cart behaviour. Despite configuring the following settings correctly:

    Theme Settings > Shop > Shopping cart widget > “Action after add to cart”
    WooCommerce > Settings > Products > “Enable AJAX add to cart buttons on archives”
    WoodMart > Header Builder > Edit Current Header > Cart settings (mobile and desktop) set to “Hidden Sidebar”

    …the basket widget is still not appearing as it does on the demo site (see attached image).

    Instead:

    When a customer adds a product from a category page, they are redirected to the single product page.
    When adding a product from the single product page, they only see a link to view the basket, rather than the cart widget popping up.

    Please see attached images for reference.

    Your help to get this issue resolved is truly appreciated, as we feel this will help increase our sales and this is one of the main features we loved about this demo.

    Many thanks,

    Bridget

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    April 8, 2026 at 12:04 pm #715426

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please all update the new version of the theme “WOODMART WordPress NEW: 8.4.1 RELEASED”, update the required plugin, and check the option.
    https://xtemos.com/docs-topic/update-the-theme/

    If the issue remains, turn off all of the plugins not related to the theme, refresh your cache, and check if the problem persists.

    If the issue still remains, let me know and I will check and give you a possible solution.

    Best Regards

    April 9, 2026 at 11:41 pm #715587

    bridget
    Participant

    Hiya,

    I have now updated the theme and deactivate all plugins not related to the theme but the issue is still there. Please can you take a look and help me resolve this.

    Thank you 🙂

    April 10, 2026 at 10:50 am #715617

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Your issue has been resolved. Navigate to WoodMart > Header Builder > Edit Current Header > Configure cart Settings for mobile and choose the cart position “Hidden Sidebar”.

    See Screenshot for clarification https://postimg.cc/G9djd52K

    Check back your site and check the issue. If you have any questions, feel free to contact us.

    Best Regards,

    April 10, 2026 at 11:20 am #715621

    bridget
    Participant

    Hiya,

    Thank you for your fast response. This is the current setting as you can see in the screenshot image attached and has been since we setup the theme.

    But it still does not work.

    Thanks,

    Bridget

    Attachments:
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    April 10, 2026 at 2:51 pm #715656

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    It is working fine on your site.

    See Screenshot for clarification https://postimg.cc/G9djd52K

    Check back your site and check the issue after completely clearing the cache. If you have any questions, feel free to contact us.

    Best Regards,

    April 10, 2026 at 4:21 pm #715675

    bridget
    Participant

    Legend! I can see this is now working 🙂 Thank you

    April 10, 2026 at 4:31 pm #715676

    bridget
    Participant

    Hey, sorry – again. I have tested in an incognito window on Chrome and you are correct as per your screenshot – it works perfectly in the homepage with the basket popping up after adding a product to the cart. BUT if i go to a product category page or a single product page again in the incognito window on chrome the hidden basket does not pop up once i add a product to the cart. Can you see if this is actually working your end and not just from the homepage. Thank you 🙂

    April 11, 2026 at 8:18 am #715709

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    On your category pages it is working fine. For the single product page, Navigate to Theme Settings > Single Product > Add to cart and enable the “AJAX Add to cart” option.

    Best Regards

    April 11, 2026 at 9:49 pm #715762

    bridget
    Participant

    Ace! All working perfectly – Thank you so much for helping me resolve this 🙂

    April 13, 2026 at 11:21 am #715828

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You’re Most Welcome!

    Feel free to write back anytime. If you need further assistance, we are always here to help you.

    If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme: https://tally.so/r/w4l54k

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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