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Promo banners cotent not showing for some devices

Viewing 7 posts - 1 through 7 (of 7 total)
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  • February 6, 2026 at 12:10 pm #707472

    s.balabanidis
    Participant

    Hello , i have a very absurd issue , i have 3 promo banners on my home page and the content not showing to some computers (2) , is not cache , is not browser cache , is not small screens , i have tried everything for real.
    I login with admin from the computers that have the problem and still in the elementor edit have the same issue not showning the content. I have all latest updates. You have any solution because im trying 1 day now to fix it and i dont have any more solutions.

    February 6, 2026 at 12:13 pm #707473

    s.balabanidis
    Participant

    This is the banners from the problem computers , the domain is shopbest.gr

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    February 6, 2026 at 2:15 pm #707495

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have checked your site and the promo banners content is showing fine.

    See Screenshot for clarification: https://postimg.cc/w1F0jzZR

    It seems the issues you described might be specific browser/session-related conflict. Please try clearing your browser cache or testing in an incognito/private window to confirm.

    Best Regards,

    February 6, 2026 at 2:41 pm #707508

    s.balabanidis
    Participant

    Yes i just said it before !!
    – I say that only on 2 device not working.
    – I tried clearing browser cache and incognito
    – i tried everything i dont want to say the same things that i tried , the question is IF you have any info why is doing that only to specific devices.

    February 6, 2026 at 2:59 pm #707521

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Could you please let me know in which device or browser the content is not showing? This will help me check the issue based on your device and investigate further.

    Best Regards,

    February 6, 2026 at 3:12 pm #707531

    s.balabanidis
    Participant

    Yes,

    The devices is 2 different pc builds ( not new gen of technology ) inside my company with different screen size, so is not rensponsive issue i think,

    The browser i used is chrome , but i tried in Edge and Firefox ( the same issue )

    February 7, 2026 at 8:35 am #707616

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Since the banners load fine for everyone else (and on our side) and the issue happens only on 2 specific PCs — even inside Elementor, this confirms it’s not theme-related.

    When this happens, the cause is almost always local to those machines (GPU rendering, hardware acceleration, antivirus/firewall, extensions, or DNS).

    Please try on the affected PCs, Disable hardware acceleration in the browser. Temporarily disable antivirus/firewall, Disable all browser extensions and update GPU drivers

    Woodmart can’t hide content only on specific devices, so the problem is coming from those computers’ environments.

    Best Regards,

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