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Free gift after cart update

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  • #708124

    benjamin.cosic93
    Participant

    Hello,

    We are experiencing an issue with the Free Gift functionality.

    The gift is configured with a minimum cart amount condition (Cart amount min). The product is correctly added when the cart total exceeds the defined threshold.

    However, the problem occurs when the customer removes items from the cart and the total amount falls below the minimum requirement. In this case, the free gift product remains in the cart, even though the cart total no longer meets the minimum condition.

    Additionally, when the cart total drops below the minimum threshold, an “X” (remove option) becomes visible next to the free gift product, allowing manual removal. This remove option is not visible while the cart total is above the minimum amount.

    #708182

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you.

    Also, Share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    #708716

    benjamin.cosic93
    Participant

    https://files.fm/u/syckdzmcj2

    Here is the video.

    #708804

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know so I can check and give you a possible solution.

    Best Regards,

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Viewing 4 posts - 1 through 4 (of 4 total)