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JetEngine Dynamic Fields Bug

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  • February 13, 2026 at 9:58 am #708462

    and.adamop@gmail.com
    Participant

    Hi, i am using for a long time of period JetEngine plugin by Crocoblock.
    In the product page, using an HTML Block, i appear before add to cart two dynamic fields (SKU of the product and an attribute called delivery).
    For some time now, after an update, stopped appear the values.
    I contacted with Crocoblock and check it, and their answer was that is not their plugin problem and after a theme change, the values appeared correctly, so i should contact with you.
    Please help.

    February 13, 2026 at 10:11 am #708467

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Can we turn off/on plugins on your website and switch between themes to see how it should work?

    Kind Regards

    February 13, 2026 at 10:24 am #708471

    and.adamop@gmail.com
    Participant

    yes

    February 13, 2026 at 10:29 am #708472

    Artem Temos
    Keymaster
    Xtemos team

    Could you please send us a link to the page where we can see how it works when we switch the default theme? Because HTML blocks on the products will not be displayed after theme switch.

    February 13, 2026 at 11:13 am #708485

    and.adamop@gmail.com
    Participant

    In any product page. For example:
    https://ladylola.promarketing.gr/nees-paralaves/mployzes/2465-mavri-blouza-me-chiasti-ntekolte/

    February 13, 2026 at 1:17 pm #708490

    Artem Temos
    Keymaster
    Xtemos team

    When we switch to the default theme, nothing changes. Could you please send us a screenshot of how it works with the default WordPress theme so we can understand what is the difference?

    February 13, 2026 at 1:50 pm #708503

    and.adamop@gmail.com
    Participant

    Here is the answer of crocoblock.
    Has screenshot

    Kindly note that we are not compatible with the Woodmart Theme and, apparently, you are creating a layout using this theme. Crocoblock is compatible with the following 6 themes: Astra, Hello Elementor, GeneratePress, OceanWP, Kava, and Blocksy. This means our plugins have full integration with these themes, and we guarantee proper functionality in conjunction with them.

    I have created a single product template using Elementor: https://ladylola.promarketing.gr/wp-admin/post.php?post=3397&action=elementor# and displayed the SKU there http://icecream.me/734bcb2c793589f4edf25d6d03b499da
    It was displayed without issues: http://icecream.me/85b11214bf8b0508f6c4e66c7c6b5360

    I have reverted changes, so if you need to check this case from your side, please change the theme and add the display condition to the template: http://icecream.me/db0fe201d7ec106793efca70f85a7957

    You can consider using Elementor to create the desired layout or contact this theme’s support team to investigate the issue from their side.

    Thank you for your understanding.

    Check your ticket status – https://support.crocoblock.com/helpdesk/tickets/219277
    Best wishes,

    February 13, 2026 at 3:42 pm #708516

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    As we can see, the SKU is still displayed correctly on the provided URL. Could you please clarify what is wrong there?

    Kind Regards

    February 13, 2026 at 6:09 pm #708540

    and.adamop@gmail.com
    Participant

    Please give a try to understand me better…
    In this product url as example:
    https://ladylola.promarketing.gr/nees-paralaves/mployzes/2465-mavri-blouza-me-chiasti-ntekolte/
    Should appear 2 dynamic fields using the Jetengine Dynamic fields widget. Is Located in the Html block ‘before add to cart’
    As you can see it is not appear the values.
    i attach image.

    In the answer of crocoblock support, they changed theme (elementor theme) and appeared correctly
    http://icecream.me/85b11214bf8b0508f6c4e66c7c6b5360
    This is how it should appear…

    So please give a try to understand the problem….

    Attachments:
    You must be logged in to view attached files.
    February 13, 2026 at 6:22 pm #708543

    Artem Temos
    Keymaster
    Xtemos team

    Yes, we understand the problem. And we are asking you to reproduce this issue on your website. You are confusing two separate issues: one described by the plugin’s developer and one that you are trying to solve on your product page. But we can’t see how it should work with the default theme.

    You wrote that when you switch to the default theme, these fields appear. But they are not. Please do the test by yourself and provide us with some screenshots or a video. Ignore the information provided by the plugin’s developers for now and let’s focus on the issue you currently see on your website. We need to see that it works with the default theme and doesn’t work with WoodMart. Once we clearly see this on your website, we will be able to help you.

    Kind Regards

    February 14, 2026 at 12:40 pm #708588

    and.adamop@gmail.com
    Participant

    Unfortunately can’t replacate it in the product page.
    Crocoblock created a section in Elementor and checked that work fine there.
    I searched the problem little more and found that the fields loads correctly, and appears in the sourche code but disappearing instantly from the front end!
    You will see video and images to explain.

    Please help

    Attachments:
    You must be logged in to view attached files.
    February 16, 2026 at 10:09 am #708677

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Could you please reupload the video in a smaller size? Or you can use some cloud-based services like Google Drive or Dropbox.
    And please, send us a direct link to the page where you test this so we can try to reproduce it.

    Kind Regards

    February 16, 2026 at 10:27 am #708684

    and.adamop@gmail.com
    Participant

    The problem appears in any product page as we ask for Jetengine to appear SKU.
    Sample url
    https://ladylola.promarketing.gr/shop/nees-paralaves/foremata/2608-blouza-krouaze-se-super-jersey-kyparissi-plus-size/
    The video upload it in our server.
    It is in private.

    February 16, 2026 at 1:14 pm #708708

    Artem Temos
    Keymaster
    Xtemos team

    Could you please send us your FTP access so we can troubleshoot this?

    February 16, 2026 at 1:51 pm #708720

    and.adamop@gmail.com
    Participant

    In Private

    February 17, 2026 at 11:36 am #708826

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Thank you for providing the information. We’ve identified a place in the code that makes our theme incompatible with the JetEngine plugin. We’re confident that we can resolve this issue with the plugin developers, and it would be great if you could forward our message to them. Please inquire if they’re open to collaborating to solve this problem. You can either provide them with our contact information or ask how we can send them a more detailed message.
    Our contact form here https://xtemos.com/contact-us/

    Kind regards

    February 17, 2026 at 8:24 pm #708899

    and.adamop@gmail.com
    Participant

    I’ve got an answer, let me update you:

    Please ask Woodmart support team to contact us via this email marketing@crocoblock.com. This way, we can discuss further steps regarding the integration.

    Thank you for your efforts! Wishing you all the best 🙂

    February 18, 2026 at 3:05 pm #709017

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Thank you. We have sent a message to the plugin’s team. Hope that the issue will be solved soon.

    Kind Regards

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