Hello,
At the moment, the Free Gifts feature does not support a global “include all products except X” condition. The logic works strictly as follows:
Include conditions define the exact products/categories/attributes that are eligible and Exclude conditions only work in combination with an Include rule and cannot function alone as a global fallback.
You would indeed need to:
Either manually include the eligible products (or categories), or Use a Include condition such as a product category or attribute, and then exclude the Gift Card product.
If possible, assign all regular products to a common category. use that category in the Include condition, and then exclude the Gift Card product specifically.
Best Regards,
.
