Home Forums WoodMart support forum Credit Card CVC & Expiration Date Cutoff Mobile on Checkout Page

Credit Card CVC & Expiration Date Cutoff Mobile on Checkout Page

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #709261

    samharry
    Participant

    We have been troubleshooting this issue for months and have finally narrowed it down to your Organic Farm demo template.

    We operate multiple WooCommerce sites using different Woodmart demos, and none of them have this issue. After extensive testing — including isolating plugins and running controlled comparisons — the problem only occurs when the Organic Farm demo is active.

    Even ChatGPT analysis pointed toward a theme-level conflict.

    To reproduce:

    – Enable Woodmart, Import the Organic Farm demo, Install WooCommerce, Install Woodmart Core, Install Elementor, Install any Stripe-based gateway.

    Stripe plugins tested (all produce the same issue): Payment Plugins for Stripe WooCommerce (Payment Plugins),
    WooCommerce Stripe Gateway (Stripe official), FunnelKit Stripe Gateway (FunnelKit)

    The issue is consistent across all Stripe gateways.

    Problem:
    On the checkout page – On mobile (portrait mode), the CVC and expiration date fields do not display correctly inside the Stripe iframe. If the phone is rotated to landscape, the fields appear. This confirms a layout/viewport conflict affecting Stripe’s iframe rendering.

    This is costing us conversions daily. We currently have a temporary workaround in place, but it is not an acceptable long-term solution.

    We need a definitive fix for the Organic Farm demo’s mobile checkout compatibility with Stripe.

    Please escalate this to your theme development team.

    #709316

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I’m currently unable to access your site due to IP restrictions. Kindly remove these restrictions so I can review the issue. I’m accessing the site from Pakistan.

    Also, Could you please elaborate on your concern more with some useful screenshots for better understanding that demonstrate the problem, so we can understand and reproduce it on your website?

    Best Regards,

    #709426

    samharry
    Participant

    Maybe I will just grab a domain I have and set up a dummy site with your theme and plugins so you can take a look and have admin access.

    #709452

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Yes, Please set up the test site with the theme and share the temporary admin access once it’s ready. We’ll check the issue directly and help you resolve it as quickly as possible.

    Best Regards,

Viewing 4 posts - 1 through 4 (of 4 total)