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Mobile Menu Not Working

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • February 25, 2026 at 3:44 pm #709904

    eldinero219
    Participant

    Our mobile menu is not working on a mobile device. It works perfectly on desktop mobile view.

    February 25, 2026 at 6:32 pm #709933

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Navigate to Appearance > Menu > in the menu settings, set the display location to the mobile side menu, and check the issue.

    Screenshot for clarification: https://postimg.cc/145FN2V0

    Also, you need to make sure that the “http” or “https” used in the URL must be the same in both “WordPress Address (URL)” and “Site Address (URL)” from Settings >> General.

    If the issue still remains, deactivate the third-party plugins on your site and check how it works. If the issue still persists, share the WP login details so I can check and give you a possible solution.

    Best Regards,

    February 26, 2026 at 12:05 am #709948

    eldinero219
    Participant

    All of those things are proper. It is a new store so the only plugins that are installed are the ones your theme required. The mobile menu is still not working.

    February 26, 2026 at 6:01 am #709960

    katjavandersteen.com
    Participant

    I have alike issue but visa versa, on mobile the new menu i created works, on desktop the old one is shown. cleared cache already several times with different methods…

    February 26, 2026 at 8:44 am #709974

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    @eldinero219
    Please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    @https://www.katjavandersteen.com/
    On the desktop, a different menu is assigned in the Header Builder.

    Please navigate to WoodMart > Header Builder > Edit the Menu element

    Then select the same menu (“Maintenance log”) that you are using for mobile and save the changes.

    See Screenshot for better understanding: https://postimg.cc/jwvXkw7X

    Best Regards,

    February 26, 2026 at 3:46 pm #710049

    eldinero219
    Participant

    Shared. Please let me know what the issue was once solved.

    February 27, 2026 at 9:23 am #710120

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please keep all plugins that are not related to our theme temporarily turned off so we can test this.

    Best Regards,

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Viewing 7 posts - 1 through 7 (of 7 total)