WPML Popup Translation Issue – Duplicate Popups and Missing Styles

Hello Woodmart Support Team,

We are experiencing an issue with Woodmart Popups when used together with WPML on our WooCommerce website.

Environment

Theme: Woodmart v8.4.1

WordPress: 6.9.1

PHP: 8.2

WPML Multilingual CMS: 4.8.6

WPML String Translation: active

Elementor: 3.35.6

Issue Summary

When translating a popup created with Woodmart (Elementor popup) using WPML, the following problems occur:

Popup duplication

When both language versions of the popup are active, the popup appears twice in sequence.

First the original popup appears, then immediately after closing it the translated popup appears.

Fallback workaround

We disabled the translated popup (set English popup toggle OFF) and left only the original popup active.

This prevents the double popup issue.

Styling inconsistency

When the popup appears on the English version of the site (using fallback translation), some styles are missing, specifically the border-radius on the popup container.

The Georgian version renders correctly with rounded corners, while the English version renders without them.

Steps we followed

Set wd_popup in WPML settings to:

Translatable → “use translation if available or fallback to default language”

Created popup translation using WPML.

Tested with:

both popups active

only original popup active

Regenerated Elementor CSS:

Elementor → Tools → Regenerate CSS & Data

Cleared caches and browser cookies.

Results

When both popups are active → popup shows twice.

When translation popup is disabled → popup shows once, but style differences appear between languages.

Questions

Could you please clarify:

What is the recommended configuration for Woodmart Popups when used with WPML?

Should popups be translated using WPML translations, or should only one popup be used with fallback?

Is there a known compatibility issue between Woodmart popup system and WPML translations?

Why would the translated popup lose container styling such as border-radius?

We would appreciate guidance on the correct workflow for multilingual popups with WPML, as the current behavior results in duplicated popups or styling inconsistencies.

Best regards,
Hobbit