Home › Forums › WoodMart support forum › deterioration in product appearance

deterioration in product appearance

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • March 9, 2026 at 8:55 pm #711780

    furkan.sapmaz.0519
    Participant

    Hello, on my homepage and shop page the products start in a 4-column layout, but the rows below change to 2 columns and the products become larger. Even though I selected 4 columns in the settings, the bottom rows still display as 2 columns. I couldn’t figure out how to fix this issue. I am sending my website link.
    thank you.

    March 10, 2026 at 2:03 pm #711894

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please take a complete backup of your website before proceeding.

    This appears to be a conflict caused by a third-party plugin. To troubleshoot the issue, please temporarily deactivate all third-party plugins on your site and then check the site’s behavior again. If the issue is resolved, reactivate the plugins one by one and test the site each time to identify which plugin is causing the problem. Once the conflicting plugin is identified, you may contact that plugin’s support team for further assistance.

    Additionally, please make sure to clear all caches. If you are using any cache plugins, temporarily disable them and clear their cache. Also, clear the server cache to ensure that no cached files are affecting the results.

    And if the issue still persist then please share your Site WP-ADMIN Login details in the Private Content field so we can check this issue on your Site and help you accordingly.

    Best Regards,

    March 10, 2026 at 3:51 pm #711918

    furkan.sapmaz.0519
    Participant

    Hello, I disabled the plugins but my issue has not been resolved. Moreover, the size of my slider has also been distorted. I’m sharing my WordPress credentials so you can check it. Could you also check my slider? It seems to have broken as well after I disabled the plugins. Thank you.

    March 11, 2026 at 10:26 am #712032

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have found that you are using the older version of the theme and plugins. Please all update the new version of the theme “WOODMART WordPress NEW: 8.4.1 RELEASED”, update the required plugin, and check the option.
    https://xtemos.com/docs-topic/update-the-theme/

    If the issue remains, turn off all of the plugins not related to the theme, refresh your cache, and check if the problem persists.

    If the issue still remains, let me know and I will check and give you a possible solution.

    Best Regards.

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)