Technical Support Request: Custom HTML Code Exposed to Client Side After Insertion
Subject: Custom HTML Code Displayed as Plain Text on Client Side (Function Works) via WoodMart Custom HTML Module
Dear Technical Support Team,
I hope this message finds you well.
I am writing to report an issue where the custom HTML/CSS/JS code I inserted into my website’s footer section via the WoodMart theme’s Custom HTML module is being exposed as plain text to end-users on the client side, even though the functionality works properly. Below are the detailed circumstances:
1. Issue Description
Operation Scenario: I pasted a complete set of code (including HTML structure, CSS styles, and JavaScript interactive logic for a WhatsApp floating button) into the Custom HTML module of the WoodMart theme in the website’s footer area, then saved and published the changes.
Abnormal Phenomenon: The interactive functions of the WhatsApp button (e.g., typing animation, panel toggle, draggable feature) work as expected, but all the inserted code (CSS, JS, and HTML) is directly visible as plain text in the footer area on the website’s front-end, which can be clearly seen by all site visitors.
Impact: While the functionality is not affected, the exposed code severely damages the visual experience of the website and poses potential security risks.
2. Requested Assistance
Please help identify the root cause of the code exposure (e.g., parsing rules of WoodMart’s Custom HTML module, code formatting requirements).
Provide a feasible solution (configuration adjustments or code modifications) to ensure the inserted HTML/CSS/JS code is parsed and executed correctly without being displayed as plain text on the client side.
If there are specific usage guidelines for WoodMart’s Custom HTML module (e.g., code encapsulation requirements), please share them to prevent similar issues in the future.
Attachment: The core code (for a WhatsApp floating interactive button, including HTML structure, inline CSS styles, and JS interactive logic) is available upon request for your troubleshooting reference.
Thank you for your prompt attention and support. I look forward to your reply.
Best regards,
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