i can not save settings in backend of woodmart
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hi
i want to make changes to my woodmart settings. but when i hit save button, it refreshes the page and the settings are old again. so it is not possible to make any changes.
i already talked to hosting, checked php version, upgraded the plugin etc etc. nothing helps.
please help me out with this.
here is the link https://www.blumkaffee.ch/wp-admin/admin.php?page=xts_theme_settings&tab=shop_page_title_section
i also share a video explaining the bug
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it is the same behaviour on all settings, so the theme is not useable right now. any idea?
sorry for stressing, but it really is urgend, our live site is not useable like this. we have multiple shop categories visible and can not remove anything
Hello,
Please take a complete backup of your website before proceeding.
This appears to be a conflict caused by a third-party plugin. To troubleshoot the issue, please temporarily deactivate all third-party plugins on your site and then check the site’s behavior again. If the issue is resolved, reactivate the plugins one by one and test the site each time to identify which plugin is causing the problem. Once the conflicting plugin is identified, you may contact that plugin’s support team for further assistance.
Additionally, please make sure to clear all caches. If you are using any cache plugins, temporarily disable them and clear their cache. Also, clear the server cache to ensure that no cached files are affecting the results.
Best Regards,
hey there,
we just got off a call with our hosting team.
we have tried everything. caching is disabled and there really is no single error on hosting or server.
it is not possible to save ANY settings or change anything on woodmart right now. please check the video.
i have also sent you the credentials to the site, please check it it is really urgent.
can you please inspect the site? we really think this is a crucial bug on your theme here
thanks
i have provided you credentials and the videos, if you please could check and see the issue it would be appreciated
Hello,
Have you tried to disable all the third party plugins and checking? I can see the plugins are still active on your site,
Please follow the instructions listed in my last reply:
“To troubleshoot the issue, please temporarily deactivate all third-party plugins on your site and then check the site’s behavior again. If the issue is resolved, reactivate the plugins one by one and test the site each time to identify which plugin is causing the problem. Once the conflicting plugin is identified, you may contact that plugin’s support team for further assistance.”
Best Regards,
.
