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Bugs: product attributes, product video, and updates not saving

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  • March 17, 2026 at 4:29 pm #713003

    blackout.agency
    Participant

    Hello Xtemos Support,

    I am experiencing several issues with the Woodmart theme on my website and would appreciate your assistance.

    1. Bug with product attributes (adding and displaying)
    There seems to be a problem when inserting product attributes in the product page.The attributes are not displayed correctly on the product page.

    2. Bug with product videos on product pages
    The video added to the product page does not display correctly. Sometimes it does not load and it disappears after saving the product.

    3. Changes are not updating
    In several situations, modifications made in the product page or theme settings do not update on the front-end, even after saving and refreshing the page.

    Could you please help me identify the cause of these issues and advise on how to resolve them?

    If needed, I can provide screenshots, system information, or temporary access to the website.

    Thank you for your support.

    Best regards

    March 18, 2026 at 12:30 pm #713144

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    1. The attributes are showing fine after adding the price for the variations on the variable products: https://ibb.co/Wp6kvyP8

    2. There is no issue with the video as well. I have uploaded the video for the product, and it is working fine: https://ibb.co/DgVNDsXT

    3. You should remove the cache from the Lightspeed cache plugin, then check the changes on the frontend: https://ibb.co/TQkXVmM

    I’m sure you will see the changes immediately.

    Best Regards.

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