Hello! We have redesigned a website using the WoodMart theme.
The reason we are writing is that we recently moved this new site from development to production, and we encountered an issue when customers make purchases in the store.
The problem is that when we receive the order information by email and in the WooCommerce orders, we notice that the product quantities increase, although the costs are correct. In other words, the customer adds one product to their cart, but it shows as if they added 2 or 3 units, sometimes even more. However, the total cost corresponds to only one product, so there seems to be an issue with the quantities. Only on one occasion did it affect the price.
Additionally, for some products, extra information appears that should not be there, such as “method_id”, “instance_id”, “total_tax”. It even adds another row named “articulos” with other items that the customer did not select.
Some important clues:
• This only appears after the purchase is completed, in the order confirmation. Nothing “extra” appears in the cart.
• It never occurred in staging, only after moving to production, which makes us suspect the database, which was carried over from the previous site.
• We tried changing the theme and disabling plugins, and it does not seem to be caused by these elements.
• We tested in incognito mode and cleared the cache, and the issue still occurred, so it does not appear to be a caching problem.
Any ideas on where the issue might be coming from would be greatly appreciated.
Thank you.
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