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Dear Team,

I hope you are doing well.

I would like to seek your guidance on a scenario we are currently facing with our website pricing and shipping configuration.

We have multiple products where pricing varies based on the selected delivery method. For example, if a customer selects free delivery, the product price is AED 10, whereas if the customer opts for local pickup, the price is AED 8. Additionally, we have a discount voucher system in place with varying percentage-based discounts.

The challenge is that we have different products with different local pickup pricing, and while we have configured shipping classes, the system allows only one shipping class to be assigned per product. This limitation makes it difficult to manage multiple pricing structures based on delivery methods effectively.

We would appreciate your advice on how best to handle this scenario. Ideally, we are looking for a solution that allows dynamic pricing based on the selected shipping method while maintaining compatibility with our existing discount voucher system.

Kindly suggest the most suitable approach or any recommended workaround.

Dear Mr. Imtiaz,

Thank you for your support. Geolocation has been changed to shop.

Further, there is no option with the default theme to make these type of advance changes.

Dear Mr. Imtiaz,

I hope you are doing well.

Furthermore, I am currently facing an issue while updating the category thumbnail image. After making changes and saving, the image does not update on the frontend.

I have already cleared all caches and confirmed that the PHP max upload size is set to 10000. I also performed some troubleshooting, but the issue persists.

I recall making changes earlier under Appearance → Customization → Product Images → Thumbnail (1:1) and later reverting it back to Uncropped. However, the issue still remains unchanged.

Could you please advise on the possible cause and how we can resolve this? Kindly refer to the attached image for more details.

Looking forward to your support.

• This reply was modified 3 months ago by itgulfa.

Hello Mr. Imtiaz,

Thank you for your prompt response. The issue related to the promo has now been resolved except shipping one. Will check that later.

However, I am currently facing another challenge. The entire layout of the website appears to be disturbed. If you could please visit https://gulfa.ae, you will notice that the alignment is not proper. For your reference you can compare live website with the development one https://webdemo.gulfa.net. This issue seems to have occurred suddenly.

Could you please advise on how this can be fixed at the earliest?

Looking forward to your support.

What only I did 1 week before that I change the image thumbnail to 1:1 ratio than I switched it back to uncropped. May be that could be the reason? Entire website structure has disturbed. 🙁

Is there a way we can fix it, or I shall restore it from the backup?

I have restored the website twice but it is not working as expected. Even I cannot see the media in wordpress. :-(. But on the other domain https://webdemo.gulfa.net is working fine. I copy the live website to this domain in the morning today.

Hello Mr. Imtiaz,

I am facing very annoying thing. Whenever I am creating new things either category or changing the images. It is not updating in the system. Yesterday I spent my whole day to change the categories, update prices and images. Today its disappeared. What could be the reason?