Woodmart theme will not update
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I get an error saying I don’t have authorization.
Hello,
Please try these steps:
– Go to Dashboard -> WoodMart -> Theme License.
– If it is active, click Deactivate.
– Go to Dashboard -> Updates and click Check Again.
– Return to Dashboard -> WoodMart -> Theme License and Activate with your purchase code.
– Then go to Appearance -> Themes or Dashboard -> Updates and run the theme update.
If the issue persists, please share a screenshot of Dashboard -> WoodMart -> Theme License and the exact update error after the steps above, and we’ll guide you further.
Best Regards
It will not deactivate. After I deactivate and refresh it is the same.
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Hello,
Please download the latest version of the theme from your account on ThemeForest and reinstall the theme, replacing all the files via Appearance -> Themes -> Add new and let us know if it works.
Best Regards
It does not show under downloads or in my subscriptions. It looks like I have not purchased it.
Hello,
Make sure you are logged into the correct ThemeForest account that was used to purchase the theme
– The purchase is visible under your Downloads section
If you are unable to locate the purchase, it is possible that:
– The theme was purchased using a different account
– Or it was provided by a third party (in which case a valid purchase code is required for updates and support)
In this case, we recommend contacting the person or provider who supplied the theme to obtain a valid purchase code or access to the correct account.
Once you have a valid purchase and code, you will be able to activate the license and receive updates without authorization issues.
Best Regards
I did purchase it through theme forest. I entered a valid code in my account.
Hello,
Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.
Best Regards
Below is a temporary login link
What are you guying doing the site is broken since you switched from the child theme?
This is a joke at this point!!! You just left my site broken!!
Hello,
Really sorry for the inconvenience. I have updated the theme and plugins on the site. Please check back on the site. I am sure your issue has been solved.
Best Regards.
I am overwhelmed by your incompetence. You updated the theme and then left the main theme activated and not the child theme… DO NOT UNDERSTAND how wordpress works? The site does not render correctly without the child theme. My site was down all night. I am going to escalate this to someone in upper management.
Hello,
We sincerely apologize for the inconvenience and the frustration this has caused.
We would like to clarify that after updating the theme and plugins, we did activate the child theme and carefully checked the website on our end. At that time, everything appeared to be working properly without any visible issues.
However, we completely understand your concern, especially regarding the downtime, and we truly regret any disruption this may have caused.
If there is still anything not working correctly, please let us know the specific issue or page, and we will recheck it immediately and assist you further to ensure everything is fully stable.
We’re here to help and will do our best to resolve this for you as quickly as possible.
Best Regards.
.
