Home Forums WoodMart support forum Critical Error When Saving Theme Settings

Critical Error When Saving Theme Settings

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #715980

    muhammedhussainnm
    Participant

    Hello Support Team,

    I am facing a serious issue with the theme settings.

    Whenever I try to save any changes in the theme options panel, the website immediately redirects to an error page with the following message:

    “There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.”

    This happens consistently every time I attempt to save any setting, making it impossible to configure the theme.

    Details:
    – Issue occurs on saving any theme setting
    – Redirects to WordPress critical error page
    – Unable to update or customize the theme

    I have already checked:
    – No recent plugin changes before this issue started
    – Basic troubleshooting steps, but the issue persists

    Please investigate this issue urgently and provide a fix or guidance to resolve it.

    Let me know if you need access details or error logs.

    Thanks,

    #716002

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Could you please temporarily disable all plugins that are not related to our theme (including caching, optimization, and third-party WooCommerce extensions)? This will help us check if any of them are causing the issue.

    After that, kindly share your WordPress admin access using the Private content field so we can investigate it directly.

    We will review your setup and get back to you shortly.

    Best regards

Viewing 2 posts - 1 through 2 (of 2 total)