PPOM subtotal costs not appearing in translated products.

Hello again, we tested with a default wordpress theme.

In that case both in greek and english versions of the products the extra subtotals, price table and fields of the PPOM fields display both of the times. (screenshots attached)

Not right now as it is live. Could we make a staging clone and give you access there?

Hello again,

I am following up on this ticket and have now prepared a staging environment along with login credentials for your testing. Additionally, I would like to report a related issue that we recently identified.

A few days ago we temporarily switched from the Woodmart theme to a default WordPress theme as part of your troubleshooting process. After switching back to Woodmart, we noticed that the theme had been updated to the latest version (from approximately 8.3.8 to 8.4.1). This update was not initiated by us, as we had intentionally postponed updating at that time. Could you please clarify whether this type of automatic update is expected behavior under certain conditions?

Following this, we observed a new issue that appears similar in nature to the one previously described, but this time affecting the primary (Greek) language as well. Specifically, on certain products, the base product price does not appear when the PPOM price container loads. Instead, only the additional option costs (e.g., “Balloon +3.00”, “Chocolate +6.00”) are displayed.

On other products—despite being simple products within the same category and with seemingly identical configurations—the base price displays correctly and the additional costs are calculated as expected. This inconsistency suggests that something is interfering with how the product price is being passed to or rendered within the PPOM container.

We have made a lot of testing with different products, different groups of PPOM fields, turning off Litespeed Cache and Cloudflare from server but nothing seemed to fix it.

So, to summarize, there are currently two issues:

1. The newly observed issue affecting some products, seemingly at random, in the primary (Greek) language, where the base price is missing and only extra option pricing is shown.
2. The original issue affecting the secondary (English) language, where the dynamic pricing data is not being populated.

You are welcome to freely test on the staging site, including switching themes if needed. Please note that once a solution is identified, we will need to replicate the fix on the live environment as well.

Thank you in advance for your assistance, you are always really helpful! I have included screenshots and login details below for your convenience and examples of products where it might work in one and not on the other.

Kind regards,
Giannis
Creative Days

Following your response, I tested the site using the parent theme with all plugins disabled (except the required ones for functionality) and custom snippets disabled, like you have it now. While this appears to have resolved part of the issue, one problem still persists.

Specifically, on the English version, the PPOM extra options are now loading correctly when selected. However, the issue where the base product price is missing from the PPOM price container on certain products is still not resolved, in both languages. As shown in the attached screenshots, only the additional option prices are displayed, while the main product price is not included in the calculation. It seems to be loading sometimes for a split-second but then it’s gone.

Could you please investigate this behavior further?

Additionally, we are quite certain that this issue was not present prior to the recent theme update. And that we did not click update. For verification purposes, is it possible to obtain and install version 8.3.8 of the Woodmart theme so we can test whether the issue is related to the update?

Thank you again for your assistance.

Kind regards,
Giannis
Creative Days

Hello,

Unfortunately, disabling the “Quick shop for variable products” option did not resolve the issue.

Could you please investigate further and suggest any other possible solution? It is very important for us to get this fixed as soon as possible.

I would also like to clarify something regarding the separate issue with the English version, which was resolved when switching to the parent theme and was identified as likely related to the child theme customizations.

At this point, all plugins, custom snippets, and additional CSS have been disabled or removed for testing purposes. Based on that, should the child theme not function the same as the parent theme now? We have not made any other modifications to the child theme files beyond snippets and CSS.

The reason I ask is because on our live site we cannot run the parent theme directly, so if the issue still remains when switching back to the child theme, this will continue to affect the production environment.

Could you please advise on what specifically within the child theme could still be causing this behavior, or what else we should check?

Thank you again for your support.

Kind regards,
Giannis
Creative Days

https://floraison.coolshop.gr/en/product/flowers-in-tiffany-box/
in this product the product price appears from the start and when you add an extra the extra price also appears.

https://floraison.coolshop.gr/en/product/azalea-in-kraft-paper/
in this product the product price does not appear like the other product and when you add an extra only the extra prices appear

I will attach screenshots also.

I am not talking about the formatting. I am talking about that the product price does not appear at all, like the first product. CSS is not the problem. I have been very specific in the screenshots. Please try to understand what i am saying.

This price on the video is only the extra price. 3 euro. When you click it it should also say the base price of the product. I am sending again screenshots of the two products I sent you the links before.

Hello again,

Let’s revisit this today with a fresh perspective and hopefully avoid any previous confusion.

I tested the “Quick Shop” option again, and this time we were able to confirm a clear difference in behavior.

When the “Quick Shop” option is disabled, everything works correctly and the pricing displays as expected. However, when the option is enabled, the issue returns. I have recorded a video demonstration for your review: https://screenrec.com/share/iHnMoWPJm5

ex. product: https://floraison.coolshop.gr/en/product/chamomile-in-basket/ (please test only simple products like this, i sent you a link of a variable product yesterday by mistake)

Additionally, we tested changing the Quick Shop trigger type from “On variation click” to “On select options click.” In that configuration, the issue also appears to improve.

That said, our client would absolutely prefer to keep the Quick Shop feature enabled, and ideally use the “On variation click” method, as it provides a better user experience and presentation on the shop pages.

Could you please review this and confirm whether the issue is indeed caused by a conflict with the Quick Shop functionality—particularly the “On variation click” setting?

Thank you again for your patience and continued support.

Best regards,
Giannis
Creative Days

Ok then, thank you for your support.

Kind regards,
Giannis