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Urgent: Header disappears/blank when caching is active (FlyingPress + Memcached)

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  • #717167

    maglakelidzeanri
    Participant

    Hello WoodMart Support Team,

    I am experiencing a critical issue on my website (paradisi.ge) where the header disappears or appears completely empty when caching is enabled.

    Our Environment:

    Theme: WoodMart (Latest version)

    Hosting: HostArmada VPS

    Caching Layers: Memcached (Server-side) + FlyingPress (Plugin)

    The Issue:
    When the cache is cleared and regenerated, or when a user visits a cached page, the header elements (logo, menu, search, etc.) are not rendering. It seems like the Header Builder’s HTML or its associated CSS/JS is being incorrectly handled by the caching engine.

    Request:
    We are using FlyingPress for optimization. Could you please specify which files, JS scripts, or CSS handles related to the WoodMart Header Builder should be excluded from:

    JavaScript Minification/Execution

    CSS Optimization

    HTML Minification

    Specifically, are there any particular keywords or selectors we should add to the exclusion list to ensure the header stays intact?

    This is a live site and the issue is urgent. Please let us know the recommended settings for a seamless integration with FlyingPress and object caching (Memcached).

    Thank you in advance for your quick response.

    Best regards,
    Hobiti

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    #717170

    maglakelidzeanri
    Participant

    Please see the attached screenshot. As you can see, the header area is completely blank (just white space), and the layout is broken.

    The most problematic part is that this issue is intermittent—it happens periodically, making it very difficult to verify if the site is functioning correctly at any given moment.

    Could you please provide the exact technical assets, scripts, or CSS handles that need to be excluded from optimization and caching to ensure the header remains stable and doesn’t disappear in these cases?

    #717174

    maglakelidzeanri
    Participant

    To assist with the investigation of the intermittent header issue, here are the specific FlyingPress optimization settings we are currently using:

    #717219

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You need to check if the option https://monosnap.com/file/OOR4riSQuTh772wGewFfvkgvIaFBbX is turned off, if so and the problem continues, then please share the WP admin login details of your site so I will check it further.

    Best Regards

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