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WoodMart 8.5 + WordPress 7.0 — mobile menu burger does not open (no JS error)

Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 6, 2026 at 1:42 pm #720774

    raqibul153
    Participant

    WoodMart 8.5.0 on WordPress 7.0. The Header Builder mobile menu burger shows (“Menu”) but tapping it does nothing — it only adds # to the URL. There is NO JavaScript error in the browser console. The desktop menu works perfectly. I have already: disabled all LiteSpeed CSS/JS optimization, disabled Cloudflare Rocket Loader, cleared all caches, applied all Patcher patches, updated the theme, regenerated Elementor CSS, and set the header as default. The off-canvas mobile menu still won’t open. This is on a staging site and I can provide temporary admin access. Please advise.

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    June 6, 2026 at 11:43 pm #720809

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hello,

    Thank you for purchasing WoodMart and reaching out to our support team. We’re here to help you with any issues.

    Please keep all plugins temporarily turned off and update the theme to the latest version 8.5.1 so we can investigate the issue on your website.

    Best regards,
    XTemos Studio

    June 10, 2026 at 11:24 am #721134

    raqibul153
    Participant

    Hello,

    Thank you for the response. I have completed both steps you suggested:

    1. Updated the theme to the latest version 8.5.1 (the parent WoodMart theme is now updated; my active theme is the WoodMart child theme).
    2. Deactivated ALL plugins temporarily, including WoodMart Core, Elementor, ElementsKit and all third-party plugins.

    Unfortunately, the issue still persists — on mobile, the burger menu does not open when tapped. There is no JS error showing. So it does not appear to be a plugin conflict.

    This is happening on my staging site. I’m providing the staging URL and admin login below (in the private content field) so you can investigate directly. Please let me know if you need anything else from my side.

    Thank you,
    Raqibul Islam

    June 10, 2026 at 12:18 pm #721144

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hello,

    As we can see, most of the plugins are still turned on. Please temporarily turn it off so we can investigate it further.

    Kind Regards

    June 11, 2026 at 10:44 am #721260

    raqibul153
    Participant

    Hello,

    I have now deactivated all the plugins (only WooCommerce is left active, as the shop depends on it). The theme is already updated to version 8.5.1.

    The staging site access details are in the private content field above. Please go ahead and investigate the mobile menu issue — the burger menu does not open on mobile. Let me know if you need anything else from my side.

    Thank you,
    Raqibul islam

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    June 11, 2026 at 10:57 am #721268

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hello,

    I have just checked, and it works correctly on your website. Could you please test from your end and let me know?
    https://gyazo.com/adad2527958dfe44032ede7aac5e9060

    Kind Regards

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