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Issue with the Holded oficial plugin

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  • June 6, 2026 at 6:00 pm #720791

    Isabel
    Participant

    Hello,

    One of our clients runs an online store using WooCommerce with the Woodmart theme and WPBakery. They manage their products, orders, and invoicing through Holded using the official Holded WooCommerce integration.

    We are currently experiencing an issue with the synchronization between WPBakery and Holded.

    When orders are synchronized to Holded and invoices are generated, the product description displayed on the invoice contains WPBakery/Woodmart shortcodes instead of the expected plain text description.

    For example, the invoice description includes content such as:

    [vc_row gap=”30″ …]
    [vc_column width=”1/2″ …]
    woodmart_css_id=”…”

    instead of the actual product description.

    We would like to know:

    Does Woodmart modify or filter the WooCommerce short description or product description fields in a way that could expose WPBakery shortcodes through the WooCommerce API?

    Are there any known compatibility issues between Woodmart, WPBakery, and third-party ERP integrations such as Holded?

    Is there a recommended way to ensure that only plain text descriptions are returned to external integrations?

    Any guidance would be greatly appreciated.

    Thank you.
    Isabel

    June 6, 2026 at 11:44 pm #720810

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hello,

    Thanks for reaching out.

    WoodMart doesn’t modify or filter the WooCommerce product description or short description fields, nor does it change what the WooCommerce API returns. WPBakery content is saved as shortcodes in those fields and is only rendered on the front end.

    What you’re seeing suggests the Holded integration is pulling the raw description and not processing shortcodes (or stripping them) before creating the invoice. That behavior is controlled by the Holded plugin, not by the theme.

    This isn’t a theme-related issue. Please contact the Holded plugin developers and ask them to either execute WPBakery shortcodes or strip them so that only plain text is sent to invoices.

    Kind regards,
    XTemos Studio

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