Hi there,
Thanks for the details.
About the sound on iPhone: mobile browsers block autoplay with sound. If Autoplay is enabled for your product video, the player will initialize muted after a refresh. Please edit the product, open the video options and:
– Disable Autoplay
– Set Audio status to Not muted
– (Optional) switch Video display type to Native player for standard Vimeo controls
Then clear cache on the site and browser and test again. Also double‑check the iPhone isn’t in Silent mode and the volume is up.
About the Vimeo that keeps loading on iPhone: this is often caused by lazy‑loading or optimization for iframes/videos from a cache/performance plugin.
– Temporarily disable lazy load for iframes/videos in any optimization plugin (e.g. WP Rocket, LiteSpeed, SG Optimizer, etc.), or exclude the Vimeo player on that product page
– Disable “delay/defer JS” for Vimeo domains (player.vimeo.com, i.vimeocdn.com) while testing
– Purge all caches and test in Safari on iOS (also try a Private window with content blockers off)
To proceed, please share:
– The product URL where you moved the video
– iPhone model and iOS version, and browser used (Safari/Chrome)
– Which cache/performance plugins are active and their lazy‑load settings
If the issue persists after the steps above, provide temporary admin access via the forum’s Private Content and we’ll check your video settings and performance configuration.
Kind regards,
XTemos Studio
.
