Hi,
We have identified a serious usability issue affecting our personalized products. This is causing significant problems for customers during the ordering process and likely results in abandoned purchases.
Product 1:
Desktop
When selecting a variation (in this case the country flag), the selected flag is not visually highlighted or updated. However, the SKU below the product meta changes, which indicates that the variation is actually selected in the background.
This is very confusing because customers assume that their click was not registered.
Mobile
There are two issues:
1. After entering a name in the personalization field, selecting a flag immediately adds the product to the cart instead of simply selecting the variation.
2. Even before entering anything, tapping almost anywhere on the page automatically focuses the name input field. This makes it very difficult to select the product variations first.
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Product 2:
The same behavior occurs here.
No matter which variation the customer tries to select, the focus immediately jumps to the name input field, making it nearly impossible to choose any variation.
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Impact
This issue has become a major problem for our customers. Many users are struggling to configure and purchase personalized products correctly, especially on mobile devices.
Could you please investigate what is causing this behavior and provide a proper fix?
The expected behavior should be:
* Variation selections should immediately display their selected state.
* Clicking a variation must never automatically add the product to the cart.
* The personalization input should only receive focus when the customer intentionally taps the input field.
* Customers should be able to select all variations first and enter their personalization afterwards without any unexpected interactions.
Since these products generate a significant portion of our sales, we would appreciate if this issue could be treated with high priority.
Thank you!
.
